TownePlace Suites by Marriott Kalamazoo

Hotel needs some updates. The bed was uncomfortable. The main room seating, both couch and chair, had visible stains and sagging cushions. The TV in the bedroom had reception issues that weren't in the main room. We stayed for 4 days and it seemed like each day there was some sort of trouble with a key-card either mine or my wife's. We could also hear the family in the room above us walking, showing, among other things. The pool was nice, and the exercise room was accessible 24 hours. The staff was always prompt.

Checking in was very simple and the attendant working the evening/late afternoon shift on Tuesday, June 23rd was very helpful and had a great attitude. It was a long drive in, so the pleasant welcome was refreshing! Thank you!

The property was clean and quiet, and the room was really nice. The breakfast was excellent, and they had some good healthy options. I would definitely stay here again.

We stayed in a suite with 2 queen beds on the third floor. We loved the location as it was quiet and near where our family lives. In addition, they asked you to sign a paper asking you to be respectful of the property and the people who are staying there (basically don’t be loud and inconsiderate). All of the people who worked there were very nice, friendly and so willing to help in anyway. In fact, the manager assisted us greatly with a booking issue and went out of his way to accommodate us which we appreciated immensely. Our suite was very clean and comfortable and the shower hot with good pressure. The air conditioning was quiet and worked well. We didn’t really eat much breakfast but it appeared to have a good variety of the basics for a continental breakfast. Overall, we were extremely happy with our 2 night stay! This hotel is older however it was clean and comfortable and the staff and management very accommodating and lovely.

Clean

Breakfast was great

Room #220 that I stayed in on April 28th, 2026 had black mold on the wall above the shower surround. This was not noticed until the following morning. I woke up eyes itchy and throat sore/swollen. I am highly allergic to Penicillin and this could had been a serious medical emergency if I stayed more then (1) one night. Upon discovering the black surface mold, I packed up and immediately left the property. I stay 20-60 night a year in hotels for my business and this chain of hotel is always new and top notch. The balance of the hotel was average, however my room's bathroom was not useable.

Location, efficient, very good breakfast, free WiFi

Very good breakfast! One negative was in bathroom. Full length mirror across from toilet was not needed!

Staff was great, loved having coffee 24 hours a day

Great staff clean rooms that were spacious as well. We had 2 closets and everything to cook with right in the room! Great stay with the kids!

Manager gave me reward points for my inconveniences. Room wasn’t ready. Lack of towels. No bedding for pull out couch.

Older hotel - was updated some, but felt old, had a very tiny bathroom. It was clean.

Room was dirty the pool was dirty and trash was left in hallways. The room door wouldn’t always work right and would fail to retract the deadbolt and not close and lock properly.

Disappointed with a tv issue that wasnt fixed for 2 days.

The room was very clean, breakfast was great. What stood out was how courteous the staff was!

Rooms are dated. Furniture was dirty.

The room was worn and smelled.