The Reach Key West, Curio Collection by Hilton

I would definitely be staying here again, everything was perfect 👌

Beautiful hotel,great location and very friendly and helpful staff.

Staff was very helpful and nice

Had an issue with the door on the last day, but they rectified the problem. Stay was quite pleasant. Enjoyed immensely will be back in January.

No tienen desalluno incluido las bebidas y comidas estremadamente caras , por todo lo demás están bien Linpieza muy buena y demás bien todo .

Great location, friendly staff

Rooms were very small book a suite

Beach view, bar and restaurant. The staff was great

Everything was great. The air conditioner /central air unit could have been cooler because c it did get hot and muggy in the room/ overnight.

Refused to return security deposit. Transferred to management when I called, picked up and hung up without answering. Called back days later all management not available. Told I would receive a call. Never did, followed up and was told the same thing again. Management in a meeting.

Close to Duval Street. Property was not worth the price. Have stayed in much nicer properties for less. Cleaning team did not restock items. Minor item but toilet paper was AWFUL!

This is a great location within walking distance to many restaurants and just one block away from Duval Street. The onsite restaurant is also a great place to relax, eat and drink with a nice view of the ocean. This resort is also one of the few places that has an actual beach, although we didn't use it due to the amount of seaweed in the water. The rooms were clean and the grounds were well maintained but the staff stole the show with excellent and friendly service. I want to especially thank Stephanie who kept the food and drinks flowing while we camped at the pool for hours. She also serves the beach area and I don't think she stopped moving the entire day and we never had to wait for service. The only negative here is the valet parking requirement for $50 + tax per day and the lack of space in front of the resort to accept vehicles. Basically only 2 vehicles fit so you have to form a long line down the street waiting. They really need more than one valet working at crunch times such as the 4pm check in and 11am check out times. This was our first time in Key West and we mistakenly rented a car which was never used. No need to rent a car as Uber was always a minute or two away and the prices were reasonable. We plan to go back and will stay here again but not rent a car. Key West is a great place and if you get a chance I recommend visiting the Dry Tortugas park by seaplane. We spent the entire day there and it was amazing.

Everything was amazing. Price of food was alittle high.

Great place. Great atmosphere. Very friendly and helpful staff. Great location. Great food. I’ll be back.

The whole vibe was Key West. From the structure of the place to the beach location! But what impressed me the most was the staff!!! They were absolutely incredible! The front desk staff, the gift shop people, the wait staff in the restaurant, and the pool attendants were all friendly, professional and always willing to help you with anything you needed. From extra towels to directions to where you needed to go in Key West; they were there to help. They went out of their way to make you feel welcome!! In this day and time when customer service is not what it used to be, you stand up and notice when it is exceptional. The Reach staff was exceptional! I highly recommend!

Beach was not well maintained.

Our room was really lovely; well appointed, spacious and comfortable. Nice shower, comfortable bed, lovely clean sheets. Relaxed vibe. Beautiful pier. Fabulous sunrise. Great poolside staff - helpful towel dudes; fantastic poolside drinks/ lunch lady (must walk miles and miles per day!). Super helpful and friendly reception team. Price point for every item is at the 'premium' level; which began to feel a little extractive given the premium room rate already paid (e.g. overnight parking in the hotel $50, when you've already paid $1,200 for two rooms for two nights feels OTT. We did received property credits with one of our room bookings, which took some of the edge of the final invoice). Other guests we talked to, both international and US-based, also noting high prices (glass of wine; cocktails; etc). VFM considerations for hotel management. Also, recognising the natural phenomenon, the heavy sargassum (seaweed) build-up on the beach was unsightly, smelly, and prevented anyone using the beach/ sea. All guests we talked to noted their disappointment. Early morning cockerel call (pre-sunrise) was a 'stimulating' start to the day: luckily we're early birds too!

Location Very unfriendly staff, had to ask 4 times for them to convert the sofa to a bed for my son Old place, not 4 star property at all. Way to expensive for what it is

Toilet was broken. Had to ask for it to be fixed. Plus the resort fees and taxes they add on top of the cost you see when you book will cost you over a hundred dollars a day more at checkout.

Best customer service I ever had at a hotel. They have someone you can text for any needs and they answer right away. Rooms were nice only complaint about the room was the shower seemed to use to have a sliding glass door but it must of broke because they had a shower curtain there instead. Great other than that tho