Castle at Maui Banyan

Staff was very helpful and accommodating. Thoroughly enjoyed our stay.

We couldn't reach to a cleaning staff for the all 4 days. Our AC was not working, toiletries were not restocked, and when we told about this to the office, they said that they were not responsible for these things and gave the number of the cleaning staff. But they neither answered our messages nor our calls. We were very disappointed.

The location was great. Close to the beach, close to stores, restaurants etc. the property was clean. Lots of funny chickens & roosters! There was barely any parking! If you don’t have a reserved spot, you are fighting with everyone to snag one of 4 parking spots that aren’t reserved!! It’s ridiculous. If you want to stay out past 7pm, good luck finding parking. We were located at the top but i had to park in the structure thats about halfway down. The only parking spots were TINY SPOTS where a normal car is TOO BIG!! You’re squeezing between a concrete column and the wall! No room to even open a door!! Definitely make sure you ask about a reserved space. If none, don’t stay there! Also, the facility is NOT like a hotel. Its s hotel style buy each unit is owned individually do its more like an air bnb. Which should be fine BUT i needed to adjust my stay by one day. I got my departure date wrong in my initial reservation. When i reached out, they denied my request. Not good service. HOWEVER, when we got to our space, the TV did not work, the AC did not work, the deadbolt to secure the door did not work. There were NO INSTRUCTIONS!! Eventually i found the power strip to the TV. But i had to MOVE the whole TV CONSOLE to get to it!!! The AC NEVER WORKED! There were no instructions for that either because pressing the power button did NOT WORK. The door mechanism is mechanical and worked fine. But bolt the door bolt on the inside for extra security DID NOT WORK! When i expressed this to the “host” (who i could only reach by message on the booking.com app, and they did not respond back quickly) they just said “sorry”… i asked if they could compensate me for these rather big inconveniences that were PART OF MY CONTACT. I asked again if they’d reconsider adjusting my rental to the correct check out (only one day adjustment mind you) and refunding that one day as compensation for these contracted items that did NOT WORK, and they said no. TERRIBLE CUSTOMER SERVICE. My word of advice, figure out who actually OWNS the property, ask about amenities and parking!

I liked the room. The kitchen. The amenities were good. The bed was super comfortable. It was quiet and private. There were a lot of little flies in our unit coming out of the pipes and lingering outside the front door. At first I found the check-in process (a text message) good. It seemed like it would be easy. But then the door wasn’t marked correctly, the WiFi didn’t work at first and the parking wasn’t explained. All things that a personal check in would have avoided.

Perfectly clean room, comfortable and great amenities for families. We really enjoyed our stay!

It needs work - a deep cleaning including the drains and behind appliances will help with the stuffy old smell Misrepresenting stating it was a garden view - it was parking lot view We love the resort but will hesitate with Castle managed rooms

The room was clean and all staff were friendly

clean and great location.

Good location Beds felt springy. Bathroom had some trim moldings falling apart

The condo was clean and pretty well stocked but the bed was terrible. It looked like the entire frame was breaking, which caused a big crater in the middle of the bed. Also, there were no replacement towels provided, which would have been nice for a week-long stay. Nice kitchen, excellent location, and great pools.

There was a fan in the bathroom that wouldn't turn off and an odor from the fridge of food, otherwise it was wonderful. Great location, great customer service and good price.

I feel we were baited and switched. I thought we were getting a one bedroom with separate room with a couch and a full kitchen like you had on the picture. What we got was a studio with no kitchen.

Close to ocean. Two real beds. Much smaller than it appeared in photos. Listed as a garden unit so I assumed we would have a walk out patio. Incorrect assumption.

Outdated

The expectations of the “garden view “ from the room is actually parking lot view, and having a mini fridge that has a partial freezer.

Very cute old hotel shared bathroom European style super location one block off of waterfront oldest street in Sydney very helpful staff

The staff was lovely and had great communication. The location was very good and the property was beautiful. The room itself was very outdated and not as described. There were also small bugs in the bathroom and the dresser.

Yes

I was pleasantly surprised with this place. It was directly across the street from a wonderful beach, in close proximity to plenty of dining for all meals, and it was completely silent! The walls that separated our unit from others were solid concrete. We couldn’t even tell if we had neighbors! We booked a one bedroom and we were unbelievably ecstatic when we discovered it also had two full bathrooms, something I didn’t see in the description. My only complaint, and this is minor to say the least, was the air conditioning. It was a small unit stashed into the corner and it automatically shut off every 4 hours. On hot July nights, we had to get out of bed to turn it back on at least once per night. Otherwise, the place was amazing. Better than expected.

It seemed like everything that could go wrong did. Asked if we could check in early (no call back letting us know one way or the other), code didn’t work to get into our room, air conditioner was on a timer (nobody told us and so we assumed it didn’t work), back door didn’t lock, WiFi didn’t work, and water temp cool (not warm) BUT all of these things were addressed promptly when brought to their attention.