Andaz Maui at Wailea Resort - a concept by Hyatt

The picture I'm including is the woman who was an accomplice of the theft. They allowed her to remain on the property.

We liked the location and the fact that the resort was on the beach front. It was unfortunate that the sand was eroded because of the hurricane. We liked the fact that it was a short walk to the shopping center. Most of the staff were extremely helpful and lovely, I just want to send a shout out to Jenny who served us serval times over breakfast. We also appreciated the laundry that was available. We didn't like the fact that there were pool renovations, two pools were being renovated and the noise was so unpleasant, we were hoping to have a quiet and relaxing stay after spending a week at Waikiki beach. We were also disappointed that we booked a partial sea view room and our room was on a lower lever directly across the adult pool where people could look in, we had no privacy so we upgraded to a beach view at the other end of the resort, which we had to pay extra for. We also felt that the restaurants on the premises were overly priced.

Pools were beautiful! Reef safe sunscreen 30 & 50 were provided at every pool. We were a little disappointed that 2 pools were being worked on and we didn’t know it beforehand. Very noisy at one pool M-F for hours. And limited shady spots, and if windy, shade umbrellas had to come down. You could purchase cabanas in the shade for an extra $250 I believe but many sat empty at all pools. Beach was rough after the storm (can’t be helped because of weather) but no one was working on steps, path to get down to the beach. Other hotels were on it days after it happened… just something to be prepared, aware of. We were able to snorkel.

Peaceful and relaxing Plenty of room

An amazing experience over all.

Breakfast was pretty good (regular buffet with scramble, fruits, oatmeal,...) but things like lattes/cappuccinos were charged as extras - given $50 breakfast price tag it's fair to expect this to be included (it's not something like alcoholic drinks). Pools and beach were great - awesome cascading pools, super responsive and helpful staff, free ice cream:) Awesome activities like boat trips to do snorkeling and turtles watching - really enjoyed it. Great location for sure. AC unit was constantly blowing us in the bed - even after 2 requests to adjust it I was feeling air flow on my face every time in the bed and was afraid to get sick b/c of it. We've a got a pretty big B52 cockroach (~2.5 inches long) in our room on one night and we were waiting 15 mins (during this time this thing was flying around me so I used my phone to fight it back) until staff came to get it. They changed bed cloth and were helpful but afterwards nobody from hotel management checked up on us or offered any help/room change/.... Looks like it's expected issue there but in this case guests should be warned about such possibility and/or some bug nets/screens installed on balcony doors.

Exceptional

This, our second time staying at this resort, was even better than the first, mostly due to the outstanding hospitality across every staff person we encountered during our stay. Exceptional service consistently, from the valet team to the breakfast servers and beach shack attendants etc. The food, including the breakfast buffet and beach bar should also get top marks. With rising costs of vacations, these are the things that make a difference and deliver value for dollar.

Landscaping needs improvement

The Andaz is tremendous multilayer property. The staff is a hit or miss. The beach service is sourced out and closes at 4:45. The regular rooms face the parking lot. You cannot self park. Adding a $50 daily charge.

Exceptional

Beach by the hotel is walking distance only. Beautiful infinity water fall pools. Lots of amenity and amazing restaurants one stop shop. The only thing that I didn’t really like is the hotel was a little bit small for the price that I’m paying.

It was an amazing resort. Great location, close to shopping and directly on the beach. All the staff was so nice and helpful.

Resort was absolutely beautiful. Loved the central location as you could easily travel all around the island.

Best stay. Thank you

Exceptional

This hotel is stunning! lt was an oasis and isn’t extremely crowded.

Loved the property but definitely had difficulty with getting service poolside. Moved to a different pool and thought that would help. Still no service. Eventually moved back to adult pool and walked around and found a staff member. After that we just decided to go directly to the bar ourselves for a drink. I got the feeling they thought we weren’t staying there but they should ask. We were guests of the hotel. I would appreciate spending that kind of money per night to not have to seek out service.

Great hotel

I spent $9k for 2 ‘Resort facing rooms’ for 3 nights (with Expedia). See photo. When we arrived three hours early, we told the staff but didn’t expect to get in the rooms. We went to lunch instead. The front desk guy, Jeremy took care of us and said he would text when he had the rooms available. We hung out at the oool happily. But it got to 430 and nothing… I had called 3 times but was told they would text when the rooms became available. Check in time is 4. When we got to the front desk, an older lady helped us and when I told her we hadnt got a text, she got pretty stern and was unfriendly . I think it pissed her off so much that we got the room we got. It was sad. Our teen kids got a slightly better room though. Don’t book resort facing rooms! Avoid rooms 241-641 I’m out $9k for a dismal experience. Pools are great! This is my first 👎 I rarely give reviews, but felt the need to this time. .