Extended Stay America Premier Suites - Austin - Kyle

I was disappointed because there was no dishes or utensils or pans to cook with , not even glasses paper or anything ! Worst was they never came to provide more toilet paper had to ask a they only gave one and didn’t even ask if needed anything else !

They LIED about having breakfast included. They don’t have any breakfast at any time. Everything clean and new but they have to warn that it doesn't include anything

Good location Room smelled like strong floor cleaner. There was no breakfast. Staff member stated that the manager had forgotten to buy eggs and yogurt. Not enough chairs in the breakfast area.

Breakfast was interesting. They ran out of everything at pretty much at 6.30an because they did not put anything. Disappointing because we looked for a hotel specifically with breakfast. Nice staff and area, but the food situation is disappointing.

Perfect place for last minute stay

Great stay. Will book again.

Room was very clean. Staff was friendly and helpful. Had a wonderful stay there. The area was great. So many things were close from Heb to Walmart and so many restaurants near by. Would definitely go back again anytime I can.

nice, clean and room is big. I enjoyed.

Very nice rooms, spacious and clean

Check in process was great and the lady was very nice. We got in the room and it was very musty and sticky. I realize we live in Texas but it was extremely humid in the room. There was also several sticky spots all over the floor like someone was dripping a drink or something. I’m pretty sure the AC didn’t get below 73 and it was set on 70. Also when we were checking out there was trash all over the parking lot. There were several contract workers leaving when we were and they were just leaving there trash on the ground instead of walking it over to the trash cans. I was also very disappointed that there was NO breakfast items in the lounge. I didn’t expect anything big but maybe some fruit or yogurt would have been nice. It’s a nice brand new hotel but definitely needs some up keep.

The room was great, the service from the employee's was great but the upsetting part is that the website stated continental breakfast and there was none. VERY disappointing.

Staff at check in desk was very friendly and helpful. Was able to check in a little early and got a bottom floor room as requested. Room was very clean and very cold. The way we like it. Bed was very comfortable. Bathroom very clean and stocked. Will stay again.

Nice and clean. It's close to stores and restaurants.

The stay was fine. Clean room. Friendly staff. It’s more of a continental breakfast. Nothing hot. Instant oatmeal packs, hot water, spoons, and coffee cups. They also had granola bars and little packs of boiled eggs. Which is all fine. Maybe a stretch for “breakfast”. They also offered coffee, in the lobby only. No coffee maker in the rooms. There were no dishes, no utensils, no cookware in the rooms either. There was a sign that said we could request some of these kitchen items if needed. And there was no conditioner in the shower. Shampoo only. Also no blow dryer. So I looked real cute the next day 😅 Just the 1 little trash can in the bathroom. Overall not bad. Good location. I would have liked to know those other details beforehand. Hence the review for others 😉

super nice / value price No answer

Continental Breakfast was NOT accessible, nothing was plentiful nor available! Coffee was like tea! Overall great place to stay

The staff are wonderful. They go over and above to work with guests. Rooms could have included a coffee pot, without having to ask.

Decent sized rooms, great location that is close to shopping, groceries and more. Easy walk to restaurants, newer property. They just changed management so we're going through transition pains with lots of complaints. Breakfast was coffee and snack bars. Don't expect great service or amenities.

I dont know if we just got an older room, but it was definitely bare bones, we jokingly called it a prison suite when we first walked in. The bed was a cheap metal frame from Amazon and the mattress was so thin we could feel all the springs. Pillows were also super flat and the side tables were barely large enough for the lamp and your phone. There was a full size fridge, kitchen area with a stove and sink, but you have to request all the mugs, plates and other kitchen items you may want. You also have to request a hairdryer as they don't just have them in the room like most hotels. There was a ton of empty space in our room, it felt like it was missing furniture. Our room was also right by the staircase/side entrance and we could hear every single step folks took all night - almost no quiet moments whatsoever. We were hoping for something more home-y for our extended stay, but this spot is more suited for a quick one night stay. Aside from the issues we had - it is in a nice safe area, there's plenty of parking, overall very clean and lots of food options surrounding the hotel.