Great Wolf Lodge Atlanta / LaGrange, GA

I am not satisfied

Very friendly staff and clean property. Miscommunication of charges was the only issue

Bring plenty of extra money! Between arriving at the property and leaving check-in to our room, I laid out another $1,050 - nearly twice what I prepaid for our stay. The facility is on well-groomed private land, but parking is $20/day. Then they required a $400 room deposit, but charged me twice! I spoke with management about removing the unauthorized charge. I was told it was corrected, but when I called my bank, they said they didn't receive any such reversal. Both charges were removed from my account on the day I left. The water activities are included with your stay, but I spent another $149 on non-water activities (climbing wall, ropes course, mini-bowling). There are other activities not included in that package that are available for an additional fee. The room was clean on arrival, but they don't clean or refresh towels during your stay (hospitality will deliver more on request). I was overcharged for food on two occasions (a $23 pizza plus a 20% gratuity somehow added up to $32.97, and a $16.99 taco salad with a 20% gratuity ended up costing $24.75). I spoke with a manager and was told that they would look into it, but I never heard back from anyone. My kids were 8 & 10. They loved the waterpark, but never bothered with the non-water activities. The sweet spot is ages 4-10. We stayed a week, but should have only spent two days there. To their credit, they did comp the $149 for the non-water activities and gave us $150 to use during our stay for the inconvenience.

During my visit, I encountered significant issues with unclear policies; staff presented limitations not previously disclosed, and attempts to seek clarification were met with unprofessional and unhelpful responses. This lack of clarity and customer support continued into subsequent interactions, with staff speaking loudly and dismissively in front of other guests. Overall, the persistent communication breakdowns and uncooperative staff severely impacted my stay. I would caution prospective visitors to ensure complete familiarity with all policies beforehand, as staff assistance proved unreliable.

I had fun with my family

Liked that check in and out was super easy and the facility was amazing! Will definitely be back!

This was my first visit to the Wolf Lodge. Everyone was so friendly and welcoming I’ll definitely go back.

It was very fun and relaxing place

This place is amazing my kids had so much fun! Highly recommended

The food was awful at the available restaurants no forks napkins cold food at the camp fire breakfast get all food from outside the hotel !!!

it is what it said it was

Great experience

El hotel muy sucio, te cobran el estacionamiento, el parque acuático es lo más aceptable

Loved everything about it especially the water park and it’s so much to do

Super crowded. If you book through Expedia you can’t use the self check in kiosk there. You need to call for help. Took over 30 mins to be able to check in. Also, they are under the impression that people have been there before. No directions whatsoever

Stay was great comfortable beds nice staff wish the rooms had a microwave and iron

Our stay was amazing. We’d go back for sure! The only complaint I had was the lack of drink machines close to the guest rooms. I also think the outside pool closes way too early.

Noise level was a little too much for elderly so keep that in mind if traveling with elders .

Prices on food was way too high. Having to pay for parking is really ridiculous. The rooms are high enough without $20 plus tax a day.

The Great wolf lodge is a great place to take your family. The rooms met all our expectations and the staff is wonderful.