Home2 Suites by Hilton Lagrange

However upon our arrival the room we booked two months I’m advance with two queen beds was not provided and we were “upgraded at a discount” to a room that did not meet our travel needs with only one bed and a pull out couch (basically they gave our room to one else). When I inquired why this occurred the answer was we are fully booked and we upgraded you. For the inconvenience we can give you points and you can speak with the manager in the morning. Unfortunately at 2am when all you want to do is go to sleep, this was an awful situation. In the morning the manager was even more unhelpful and further stressed the “upgrade to a better room” even though it did not have two beds which again is what we booked and paid for in full upon booking 2 months prior. Nobody owned the mistake.

I liked the pet-friendly room. Our family and pets had a wonderful visit.

Awesome rooms, great staff, good breakfast, great beds Wish it was a little cheaper but what isnt expensive these days

Very clean, would definitely stay again when visiting.

Everything was wonderful-room-staff-food-parking, etc.

Everything about my stay was excellent!

Exceptional

Clean and comfortable, great stay.

Our stay was absolutely fantastic. From the people at the front desk, to the wonderful kitchen staff, to housekeeping, I can honestly not fault anything. The entrance with outdoor social space and the lobby with seating, tables, and 24/7 coffee, tea, and water were an absolute delight to come in to. There is something about being able to get a cup of hot gourmet rainforest alliance coffee at 9pm as you head up to your room that feels special. As a person who has traveled a good bit and stays where they can afford, this location felt like I would imagine being treated at a luxury hotel in a big city like New York but without any pretentiousness or feeling like they were trying too hard. There were 2 occasions where something had ran out at the breakfast bar and when asked the staff rapidly handled the situation. Our room was immaculate and incredibly stocked with everything we could possibly need. I am used to having to ask staff for extra towels, blankets, etc. but there was absolutely no need. They also had several other services we didn't avail ourselves of such as dry cleaning. There were a few cosmetic "issues" if you call it that (chipped paint, small carpet stains, and a damaged blind which didn't hurt it's function AT ALL) which as a person who has stayed many places, should all be chalked up to use over years.

Superb

It was v

Exceptional

Everything

They was understaffed so it took a little a minute before I got my room and I checked in after three when I went in it was a couple stains on the sheets and the mirror was dirty and had a old smell, but I didn’t complain cause I knew I would been in and out a lot and I was there with my children, but I like the location of Wolf Lodge was literally right across the street and it was somewhere to always the park and the staff was pretty OK I did not like the cleans of the room. It could’ve been better. The mirror was streaked up. It was a little stains on the sheets and on the towels the inside of the shower could have been cleaned better. You could tell it was a rush job

Bad

The dishes and utensils provided in the room were also dirty, with food still stuck to them, which was unacceptable. I do want to recognize the night shift front desk employee, who was friendly, professional, and very helpful. Unfortunately, my experience with the day shift was the opposite. When I went to check out, the front desk staff continued their conversation without acknowledging me. After waiting for several minutes without any greeting or assistance, I simply left my key cards in the return box and walked out. The only positive was the hotel’s convenient location near Great Wolf Lodge. However, based on the cleanliness issues and poor customer service, I will not be staying here again. Next time, I’ll choose the Marriott across the street instead.

Good

Good

Bad

The hospitality