WoodSpring Suites Tacoma - Lakewood

Very clean and comfortable The freeway was right outside our windows

Exceptional

Overall the stay was average. Could have been better if dishwasher soap was available, Kleenex in the bathroom is a normal amenity at all hotels/motels…..not this one! Meet to have a door hanger to request housekeeping. 4 nights, and only one housekeeping visit!

My bed you could feel the wires on the bed wich made the stay bad.

I do understand that it was our fault for missing check in and not calling before our flight took off, but the receptionist's negative attitude was enough for us to never use wood-springs again. I also witnessed her cuss and be aggressive at another group of customers who came in shortly after us while we were calling other hotels in the lobby. Don’t waste your time here.

Not sure of the ladies name but she was very accommodating of our late check in due to flight delays. Much appreciated

Very good

Pleasant

This hotel just looks good on the outside and that’s barely. They don’t even have an ice machine not really very homey and most hotels are supposed to be your home away from home. I wanted to go back home immediately. The bed moves so every time you even brush up against that it slides across the floor. The floor had like a thin layer of like felt like what was sand on it and their hardwood floors so I’m not sure if it’s the product that they’re cleaning with that leaves that residue on the floors. There was no toilet tissue in my bathroom so I had to call and ask for somebody to bring it. They brought it to me and set it outside my door but did not tell me so I had called again and got one of the front desk receptionist that was very rude and told me that it was outside of my door. No one even gave me a courtesy not to tell me that my tissue was there I received a knock on my door at about 10 AM asking if I was going to check out I responded yes twice and they continued to bang and bang and bang on my door. I opened it and said I will be checking out at 11 and the person that was being said thank you and walked away. It was just a very unlikely unfortunate situation to be staying there.

Conveniently located The front desk closed at night and did not reopen until 9:00 am, no continental breakfast.

do not stay here!!! there was holes everywhere filled with napkins. If you are checking in later than 10pm you have to wait for a staff that lives in the community to open you. Also mid night we woke up to people talking and realized our window had been opened the whole time we were there. Smelled horrible!! Staff was cussing on the phone when called about check in

The bed was good enough my back didnt hurt when I woke up. Check in was easy. Size of the room was great. The floor of the room was clearly not swept. The towels in the bathroom werent all clean. Housekeeping knocked on the door every 10 minutes after 1030 to tell us checkout was at 11. There were spiders in the room. The shower was difficult to figure out. Bed frame was VERY squeaky. There was a random hole in the wall as well.

The kitchen includes utensils.

All good for me

The staff was amazing unfortunately as soon as I walked into my room on the ground floor I was hit with the strong smell of dog. I understand this is a pet friendly property but it was overwhelming. Also noticed there was a substantial amount of hair in the tub... the walls were dirty and the worst part was the pillows. One of the pillow cases started to come off as I was moving things around and I saw the pillow was old stained and filthy. There were small blood stains that looked fresh on two of the pillows. I was able to use one pillow that looked clean. This might be just a one time bad experience but I dont think I will be staying at this property again

👍

This hotel was super gross. The first room we checked into had hair, food crumbs, and a toenail on the floor. There was hair in both beds. We asked to switch rooms and they moved us down the hall. This room was just slightly less dirty. One bed was unusable due to the amount of hair. We shared one bed that smelled so strongly of dog and I woke up stuffy with a sore throat from mild pet allergies. We had reserved two nights, but had to leave and get a different hotel. Just so gross.

Overall my stay was okay, but the cleanliness could definitely be improved. The room wasn’t as clean as I expected when I arrived, which was disappointing. The staff was friendly and helpful, and the air conditioning worked well. The laundry facilities were convenient to have, but I hope the property pays more attention to cleaning and maintenance in the future. With better housekeeping, this would be a much better place to stay.

A few things about this place, one the toilet paper holder about 3 inches off the floor .. gross and why. Horrible design. Large chunk from countertop missing and haphazardly filled, little bit crusty in the corners of the room, just didn’t feel clean. Window felt like it was open since it was so loud could hear someone blaring their bass in their car, screams, etc. Front desk women was nice and gym room looked great.

Our first room was a king bed with a pullout sofa bed. Pulled out the sofa bed to find dirt,crumbs and pet hair. Front desk said they weren't sure if they were even supposed to change the linen on the pullout beds. So they changed our room to a double queen. This room had a big patch of mold and mildew in the shower but I didn't notice until the next day when I showered. Figured we are only here one more night. No point in switching rooms AGAIN because we had a lot of things. But had to extend our stay a few more nights so I asked for another room. They told me I had to check out at 11am and check back in at 3pm if I wanted to change my room. where was I supposed to go for 4hrs with my family and all our luggage!? Horrible experience! Would never stay there again!!