W Las Vegas

It was a beautiful property. It seemed very family friendly. The pools were beautiful.

Nevertheless, the overall experience was nice. The ladies at the coffee station, bell service staff, and taxi assistants were as nice as could be. They made up for the lackluster treatment of the front desk staff.

Great place. Staff was great. Only complaint was lack of items in the room and typically free forgotten items are common. You're charged here, so don't forget!!

It was a great stay!

Helpful Staff, accessible facilities and not too crowded.

Made 7 trips to front desk due to card key issues, ice machine was broken for 4 days. Phone calls to front desk resulted in 10-15 min wait times, promises, and no action. Manager was mildly helpful but no apologies or offers for any real action.

Beautiful room! Would definitely stay here again.

Nice hotel and the rooms were presentable!

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It was nice but room was a little beat up! Otherwise it was a nice hotel!!!

Great experience

I’m not recommending this resort

I enjoyed my stay and can't wait to return.

Great place to stay. Half bath and living area is a great bonus with every room. Friendly staff. Clean rooms and property.

Great hotel

Beautiful hotel however there is no clear signs in the parking structure on where their lobby is located so we had to go all the way around through the Mandalay casino which is something we wanted to avoid due to the smoke. It wasn't until the last day we figured it out on our own, check-in staff should make this more known upon check-in or signs should be made way more visible. Additionally they should provide instructions on how to access the Mandalay Bay pool as ended up going all the way around in hot Las Vegas heat. They're also renovating their lobby and at times felt a little crowded since it's one tunnel to 2 banks of elevators. Also the area to get in/out of the elevators funnels down and is a bit too dark for my liking - just personal preference. The rooms were beautiful and very clean however our ice machine wasn't working - we called twice and they said they would send someone to fix and have ice delivered to our room but it never happened. Things they need to work on but it's a luxury smoke free hotel. Would definitely bring my family again.

Stayed because of the pool, it was way to crowded and too many kids.

We went for my daughter’s 21st birthday. While I was not too impressed with the check in procedure through the app, the rooms were very spacious and well maintained. There was one night where our water got extremely cold, and I called down to Maintenance. They quickly fixed it and gave us a resort credit which we used out at the pool. The food at the pool was very pricey and not the greatest. Drinks were reasonably priced for being outside, and the pools are so much fun. Everybody from young to old in our party enjoyed each of the pools. Casino needed to play a little better music, but overall using the trams made it easy to get to dinner quickly. Overall, I would stay here again I was completely impressed with how attentive the surface was of the hotel.

Very good

Under construction, but we don’t mind. Great rooms with a lot of space.