Hampton Inn & Suites Lebanon

Location for the spartan race It was dirty, smelled of cat urine in the area off the elevators on the third floor. Front desk was very unhelpful. Pool was dirty, unusable. Doors didn't close without PULLING on them. It was really bad.

Very good

Very good

This was not my experience at this hotel. The hotel looks rundown. Carpets are coming loose in the lobby, walls were dirty outside the elevator. When we got in our room you could tell it had been generally cleaned. However, there was painters tape holding the dresser drawers shut because they wouldn’t stay closed and I noticed in the morning the couch in our room was covered with blond hair (neither of us are blond), stains and what looked like mold/mildew on the back of it. The shower curtain barely reached the edge of the tub (too short) so you had to be careful not to get water on the floor. Food was left in the refrigerator. It don’t feel as well kept as the other Hampton Inns I have stayed in. In the morning , after passing maintenance waiting for the elevator with a jug of spray then having a difficult time finding someone to leave my keys with, I decided to leave a review. You can stay, breakfast is good. Just don’t expect a nice quality, clean hotel. It is not that.

The room I stayed in is well past it’s expiration date. That hotel room represents the product that Hampton Inn is selling. I’m shocked at the poor quality of their product.

It’s a regular Hampton inn

This property is showing its age by lack of basic upkeep and repairs. The carpets are torn and wrinkled in the entire hotel. The entire third floor smells like cat urine and the hallway carpets are trashed. The sofa in my room was covered in dark stains. The only positive thing to say is the hotel staff were friendly.

Wonderful room, very comfy bed and excellent staff

The staff was excellent and very friendly. The room was nice, but the bathrooms seemed a bit dated. The exercise room was a bit underwhelming as there were no treadmills and the weightlifting equipment was not in the best condition.

Exceptional

terrible nothing was clean, had to ask for towels. Room was not refreshed. Hotel always smelled damp or like dog.

Just passing thru for a one-night stay. Hotel is showing its age, but it met our needs for the night. I was surprised to find out they accept dogs, but not cats. The website does not make that clear. We were told we needed to ask at each Hampton Inn location as their policy differs property to property. As this is a Hilton property, I would expect that their policy would be consistent for all of their hotels.

Exceptional

The entire staff was very courteous, helpful and just overall great. I did not like the price and I did ask for a accessible room because my nephew was in a wheelchair and he could not shower, nor close the bathroom door. So we had to go to family member's home in order for him to shower. Otherwise everything else was fine.

The entire staff was very courteous, helpful and just overall great. I did not like the price and I did ask for a accessible room because my nephew was in a wheelchair and he could not shower, nor close the bathroom door. So we had to go to family member's home in order for him to shower. Otherwise everything else was fine.

Very good

The shower was in desperate need of a good cleaning.

Location is perfect for getting to the race. In a good area for eating out. Room needed remodeled and cleaned better. We were on ground level the windows could use a tint so people in parking lot don't see directly in your room. Mold in the shower is not acceptable and the floors could be swept before people arrive . I wish I would have taken a few pictures to include but did not. If you had not reached out I would have never said anything. But since you asked a little paint on the the cabinet would not hurt and a new toilet.

Passable

I did everything the facility told me to do in order to modify my stay through booking.com they even approved it to be modified with booking.com just for them to tell me the day I arrived for my stay that they had put me down for a no show and they had no rooms available. I lost my money and had to book elsewhere last minute all because suddenly per the hotel they didnt allow modifications after they themselves spoke with booking.com and gave approval to modify my stay. I was told the only person who can refund my money is the manager whom never got back with booking.com or myself. I will NEVER in my life again book at a Hampton Inn. If only I had known the last minute hotel I found was not only gonna be cheaper but better as well I could've dodged this bs.