Hampton Inn & Suites Lebanon

terrible nothing was clean, had to ask for towels. Room was not refreshed. Hotel always smelled damp or like dog.

Just passing thru for a one-night stay. Hotel is showing its age, but it met our needs for the night. I was surprised to find out they accept dogs, but not cats. The website does not make that clear. We were told we needed to ask at each Hampton Inn location as their policy differs property to property. As this is a Hilton property, I would expect that their policy would be consistent for all of their hotels.

The shower was in desperate need of a good cleaning.

I did everything the facility told me to do in order to modify my stay through booking.com they even approved it to be modified with booking.com just for them to tell me the day I arrived for my stay that they had put me down for a no show and they had no rooms available. I lost my money and had to book elsewhere last minute all because suddenly per the hotel they didnt allow modifications after they themselves spoke with booking.com and gave approval to modify my stay. I was told the only person who can refund my money is the manager whom never got back with booking.com or myself. I will NEVER in my life again book at a Hampton Inn. If only I had known the last minute hotel I found was not only gonna be cheaper but better as well I could've dodged this bs.

The room seemed to be dated along with the bathroom. While the room was not bad, it did need some remodeling.

Worn. Needs updating

Breakfast was good.

Great breakfast...sweet breakfast lady.

Needs updating

We asked the front desk if they could help make it right by moving us to another Hampton Inn, but they were unwilling to assist. Due to the condition of the room and lack of resolution, we chose to leave. Very disappointing experience, especially considering the expectations associated with the Hampton Inn brand.

Convenient location Room was in need of updating: needed the carpet stretched, mold on shower nozzle cleaned, ear swabs from last guest picked up, etc

Room wasn’t ready when we arrived at 5:30pm. The room we received was filthy and later changed to another room. Second room was more acceptable, but not for the money spent on the room.

If t You stay here then request the front side of the hotel as the back of the hotel faces I-40 and it is so loud! Hard to sleep through the night it was so loud from all of the 18 wheelers passing by

Staff was great and the rooms were clean. The only issue was the mattress seemed to be worn out

Location was convenient, but hotel needs updating. Rooms were not consistent in finishes. Tile floor was very slippery in room.

Room wasnt very clean, didnt look like it had been vacuumed recently, tv had a brown mark over 1/3 of the screen, couch was broken down. Not impressed at all

The room was very nice. We got the top floor as requested. The breakfast was good. Wish they had more than one meat option. The staff was great. All employees we encountered were very friendly. The hallway carpets are worn & badly need replacing before someone trips & falls.

Receptionist was obviously under the influence of something and sent us into an occupied room.

Room was very. Very cold

Terrible worst Hampton ever been too door frames look like they have had crow bars against them trying to break in beds are old dressers drawers would not stay retracted.let 2 days early wen some where else