Quality Inn & Suites Lenexa Kansas City

Low quality in general, e. g. Toilet seat was cheap plastic, poorly installed. No ventilation and no functioning exhaust fan in bathroom.

The place needs an update. Small TV and not much of a breakfast for the price.

The staff was courteous and helpful.

Price was decent, the front desk clerk that checked us in was pleasant and friendly. We were not impressed that they put us next to a resident who was known to be loud and disruptive all night long. We had to get up at 4 am and tell her to be quite We were trying to sleep. When we mentioned it at the front desk, we were told that we should have called the front desk and they would have taken care of it. They should have walked the hall to check, knowing how she is. The continental Breakfast needs some help also. The bagels was stale, the gravy, eggs were runny and there was no batter for waffles. It was a hard pass for us.

It isn't anything fancy but a very nice place. It's well maintained and clean, the sheets were exceptionally soft and the mattress comfortable. I would have liked some meat with the breakfast but I'm a carnivore. The staff was friendly and helpful.

The gym was a gym in name only as the equipment was old and poorly maintained - unusable. Wi-Fi did not work in my room and even in the lobby I had minimal connection. There was an empty hand sanitizer stand beside the elevator on our floor. Rooms are old and in severe need of renovation. No real attention to cleanliness although the breakfast area was maintained. My only positive comment is that the staff were friendly.

Can’t cancel reservations. Even when made and attempted to cancel well in advance.

During my check-in, the staff member was engaged in a conversation with another guest, recounting a negative experience with a previous customer. The nature of this discussion was unprofessional and inappropriate for a public setting. Our assigned room was warm and had a musty odor. The bathroom layout is problematic, with the door positioned too close to the toilet, restricting movement. The floor tiles around the toilet were loose and lifting, and the toilet paper dispenser was inconveniently located. The shower's water pressure was low, and the unit itself was excessively noisy. Furthermore, the bed comforters had dark stains, and the window curtain was torn.

The two staff I spoke with was very friendly and professional. The hot tub was the cleanest I’ve ever seen. The pool had a few bugs in it, but otherwise was very clean. The rooms on the other hand, needed a lot of work. At first they seemed clean, as they smelled fresh, but there were stains on almost everything but the floor. The lamp shade, the curtain, the chairs, the bedding, the towels.. it wasn’t the worst it could be, but to pay $260 for a couple of rooms for one night.. it could have been a lot more clean. They are doing renovations it looks like, as there are mattresses stacked up out back and storage bins on the side of the building. I don’t fault the employees—I fault the people who stay and destroy property that’s not theirs. It’s just terrible.

Good place to stay, quiet. Breakfast was ok. Wish they had more options. Room was good.

Clean and well maintained. Older property but safe & clean. Easy check in

Great

The ac did not work. The breakfast was alright and the pool is a lotttttt smaller than it looks.

If you have children, be prepared, the guy at the front counter is child unaware! They attempted to tell us that our four children needed to stay in a different room from us mind you they are 8,6,5, 10. We were flabber gasted! They proceeded to tell us, after we have stayed at many quality inns in the past that this was there rules and that they refused to refund us our stay and the guy was a complete jerk about the entire situation. We ended up at the quality inn where we have never had issues before! Steer clear of this place is you have children! They are not family friendly at all!

I will return regularly when possible Na

The rooms were so dirty. They smelled like BO. The sheets were not changed they had stains on them. I found used towels in a corner. Kept having to ask for toilet paper because they only give you one at a time. Will not be staying there again.

Pool and hot tub not working

Great all around

Overall, everything was fine with our stay. The AC worked and the shower did too. Breakfast was underwhelming.