InTown Suites Extended Stay San Antonio TX – Leon Valley North

The kitchen and the space Everything was great

I had an incident that happen to me on May 18th, that involved the police. The following morning on May 19th, the manager comes to my door and tells me I was getting kicked out for that incident. I had nowhere to go, as I was from another state miles away. He did give me time to pack and vacate the property, but it was a bit intense to just kick me out and put me on the streets. No refund was provided and no cares whatsoever. So I highly DO NOT recommend this property at all to anyone. Find somewhere else to stay, that offers more for you and your family. You’d be much happier. TRUST ME!!!!!!

From check-in, my room had a strong cigarette smoke odor, even though management claimed no one smokes in the rooms. I have an allergy, and nothing was done to move me or fix the issue. The smell got into all of my belongings. Throughout my stay, staff knocked on my door daily for no valid reason, even after I asked not to be disturbed due to my work schedule. It was intrusive and unprofessional. The worst part happened on the day of checkout (3/30). Before my checkout time, staff entered my room without permission and removed my belongings while I was still an active guest. This is completely unacceptable. What made this even worse is that management did not even attempt to resolve anything—no apology, no accountability, nothing. It was made very clear they do not care about guests, only money. A formal complaint will be made regarding this experience.

Great services

The movie channels are about all you got. Other people maxing out the TV volume at night so it’s like people talking extremely loud, terrible insulation. Rude matience men, I left itchy everywhere,

AC was not working correctly, glad I brought my own fan

Several problems in the room and staff refused to solve any issues

Mgr is extremely helpful. Nice to see!

That it was very affordable (stayed for 8 nights) and it included a queen bed and a sofa pull out. Will be staying again in the future. Wanted to add an extra night but it was $75, which is more expensive then what the original nights were. Payed 340$ for 8 nights and that comes out to around 45$. But other than that it was very nice and very clean.

Wonderful

Everything! I truly have no complaints Nothing

Value for money and very close to where we needed to be. Walgreens right next door. Very quiet with other guests very respectful. Laundry onsite is very convenient. Kitchenette made it easy to prepare meals. First room was clean with a good enough stove but very uncomfortable bed. Second time we went back and that room had the best bed but a temperamental stove and it wasn’t clean when we first checked in. Staff were pleasant except for one staff member when I asked for help seemed to get annoyed. The rest were fine.

Only cleaned room once in 8 days

Really great and comfortable, services is only

I liked the whole place. Nothing

Good location

I liked that the property was well lit at night. I did not like the fact that the room was sold as sanitary and cleaned when it wasn’t. There were no toiletries and the towels in the room felt dirty. The window in the room was missing parts from it which made the window unsafe and not secured. Staff seemed to always be on property but never anywhere to be found when needed, I think that’s on purpose to avoid actually doing anything.

Terrible

The bed.quiet Nothing

Mattress too soft