Express Inn & Suites San Antonio Near Sea World Medical Center

Filthy room with huge blood stains on mattress and several zip ties all over the already dirty floor. Unlivable and unbelievable

STAY AWAY FROM THIS HOTEL!!! The rooms were filthy. No ac!! Animals everywhere. Druggies hanging out in the parking lot. Guest were blasting music. Would not recommend this place at all. We checked out the room and IMMEDIATELY canceled. The pictures are very misleading!!!

The rooms were clean but the bed was a bit hard and uncomfortable and noisy. The walls were a bit thin, I could hear the phone conversation of the person in the next room. The staff was super friendly and the rate was worth it.

Stay was ok for what I paid for it

Parking was easy, room had a smell to it. Microwave and small fridge old rusted. Employees were nice.

Loved the fact they dont allow visitors at the property. Though i think theybc could use a little bit of clealiness on the outside or add some flowers or planter boxes to make it more presentable and add some air fresheners in the lobby. It did smell alot of smoking of cigarettes or vaping of something coming from 1st floor hallway by the elevators.

Overall, the room was clean, except for the floor which was a little dirty. The towels had some stains on them, but didn't smell dirty.

Clean room Broken elevator to our floor, to many people fighting

Nothing! The receptionist and manager are just there to see how they can take money off of you. They partner together to see if they can charge you $30 here, there. It is hostile and scary, you never feel welcome

The bed The man at the front desk who was very rude yelled at my friend cuz he was trying to visit me. He yelled at him and told us “NO VISITORS”! So I told him is this a motel or a damn jail

The staff was nice for the most part. I booked through hotels.com and they did not have my booking upon arrival. We had just traveled from Ohio to Texas and we were TIRED. It was very frustrating. The room is you get what you pay for type situation. The location wasn’t bad. Didn’t seem too sketchy. The bed was super uncomfortable. The blanket might as well have been a sheet. There were burn holes ALL over all of the bedding. The sink leaked after into the floor, there was a dirty used bandaid in the bathroom, around the bottom of toilet looked like it hadn’t been cleaned in months. We killed two roaches. The light switch in the bathroom looked like someone used the bathroom had it on their hand and got it all over the switch. We try to be cheap when we travel and are just staying one or two nights in a location. But this hotel pushed my limit on being uncomfortable with the cleanliness.

My first room had unclean linens and no working remote for the tv. It took over an hour just to be told the guys uncle wasn't coming to change out my linens. The 2nd room I was moved to was cleaner it smelled better, except there was a lack of towels

Last minute convenient Very dirty. Had to sleep with my clothes on. Dirty sheet. Smell of armpit

Smells like a cigarette The beed was uncomfortable

The room was extremely dirty, dirt smeared on all the walls, bath tub not cleaned, furniture was too large for the room type and literally no room to move around in the room. The floors had debris and garbage not swept up everywhere, the window overlooking the parking lot was barely sealed into the frame, noise and water could easily come in, the hallways were barely lit, the elevator was also extending dirty, the toilet would not flush, the staff were rude, not just to me but to everyone that approached the front desk, they charged a $20 deposit which they did not offer to refund in cash at time of check out. Their policy specifically states you would receive your deposit back IN CASH, regardless if you paid with cash or credit card upon checking out and an inspection of the room. I had to dispute the charge for the deposit with my credit card company in order to receive my deposit back and that took over a week to resolve. The towels were used and had actual dirt and stains on them and were still damp from previous use. The sheets were not new clean sheets, they too were also stained and used previously and obviously not changed out. Staff was already knocking on doors 45 minutes prior to check out. I was already in the process of getting my luggage down to the lobby but was still approached by staff regarding checking out. The whole experience was horrible AND they charge a lot more than other similar hotels in the area. DO NOT STAY HERE! I am not exaggerating any of these issues.

Everyone were so nice

Nothing, Absolutely nothing about this hotel. Front end member at check-in was rude and condescending.He actually hung up on us when we called a couple nights before. Upon check-in , he refused to give us two room keys even though we paid for double occupancy as well as two pets. The whole place , especially the elevator was disgusting and dirty .

To flush the toilet, we had to pick up the tank top and pull the flush chain. The pillow cases were stained including the sheets. The tv remote didn’t work; we worked it manually. Honestly, we paid cheaply and lesson learned. The location however was the best. It was so close to everywhere we needed to go. The housekeeping one man staff was very hospitable and friendly.

Location. No

Nice place to spend the night or 2. Staff people look like the dont like their jobs but it is what it is. They charged a deposit. Didn't gave it back do. Said it will go back to my account, never saw it come back!