Holiday Inn Express & Suites San Antonio-West-SeaWorld Area by IHG

Good breakfast Great staff

Check-in, however, got our stay off to a frustrating start. When we arrived, there was a line of guests waiting, but no staff at the front desk. After waiting approximately 15–20 minutes, an employee finally arrived and explained they had run out of room keys and had been looking for more. The staff was friendly throughout our stay, but unfortunately, the room itself was a different story. It had a strong musty odor that reminded us of mildew, damp socks, or even old potatoes. There were several maintenance issues, including broken outlet covers, dirty walls, and a sticky floor that made us feel like we needed to keep our shoes on the entire time. The bathroom was by far the biggest disappointment. The bathtub had peeling paint throughout, it drained so slowly that water pooled around our feet during showers, and the water pressure was extremely poor. While the air conditioner technically worked, we couldn't adjust the temperature, and the room became uncomfortably hot overnight. Overall, the friendly staff and clean common areas were appreciated, but the condition of the room and the poor maintenance made it difficult to enjoy our stay. With better attention to the guest rooms and a smoother check-in process, this hotel could provide a much better experience.

It not good as the price

Would definitely stay here again.

Nice location well kept property..good breakfast

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The location was excellent and very convenient to SeaWorld, which we really appreciated. However, our main concern was the presence of mold in several areas of the room, including the high ceiling, around the windows, and along the sides of the beds. Addressing this issue would greatly improve the overall guest experience.

The fire alarm went off 2 nights in a row while I was sleeping. The pool has slippery tile floors making it unsafe to just walk around it

It was great, the only thing was the pool was murky, needed to be cleaned

Staff was amazing

🙂it was okay

Everything was great!

They made me pay a deposit

The staff was great very helpful with any issues Ronnie went above and beyond to insure we had a great stay.

Great price, great location. They had room that accommodated my large family. Will stay again!

Old hotel.

Very nice check in and out

Indoor pool Vibration in the room on and off. The room was clean but had a weird smell to it. We had to check out because my husband couldn’t stand it.

Ac unit had wires exposed

Our room condition was fair. Our room (222) smelled very humid as we entered. Wooden floor was sticky. Tub spout connection was very loose with 2 large cracks on wall from it. Shower water pressure was low, not sure because of it. Water temperature went down fast when I was taking a shower too-I kept the highest temp but it was just warm enough. It was good enough for quick 1 night stay.