Holiday Inn Express & Suites San Antonio-West-SeaWorld Area by IHG

Good, but not perfect. Pool was ready for cleaning. Our bathroom door was misaligned and wouldn't latch. But all in all, a good stay.

we stay here one week every year for a little time away from home. it’s a convenient location. clean and friendly staff. could provide more amenities but otherwise a good stay for my husband and i.

El desayuno está bien y con buenas opciones, creo que es lo mejor, el hotel necesita deep clean, huele a viejo en los pasillos, las tinas fueron mal pintadas y la de nosotros se estaba pelando, peroel personal es bastante amable, siempre cada día nos hicieron la limpieza, las personas de la limpieza deberian limpiar profundamente los toiltes cada día y trapear los pisos, cro que se nota mucho que hacen las cosas de afan, en general si se va a quedar solo a dormir como nosotros que estuvimos solo para ir a los parques está bien o de trabajo, pero para pasar un día en el hotel no creo que funcione mucho

I loved my stay

Once again, the hotel staff took exceptional care of us during our stay. The food service each morning was excellent. Our room was well maintained and in great shape. We are pleased with our three-day, two-night stay.

Bath didn't get very hot and pool closed too early

El buffet excelente, la limpieza horrible, olor fuerte a humedad las alfombras, cuarto sucio, camas sucias… 0/10 en limpieza…

Clean hotel, decent breakfast

The beds were comfortable but it was very disappointing that the hot tub was not working. The pool and the hot tub was two of the reasons why I chose to stay there. The faucet head for the bathtub was very loose and felt like it was going to fall off. There was an awful sour stench from whatever cleaning agent/ disinfectant or cloths/mops that they used to clean the rooms. None of the USB ports worked in my room either, they were all broken so I could not charge my phone or smart watch. I had to charge my devices in my car or use my portable battery. Unfortunately all the bad things out number the good and staying there was a less than desirable experience. The only other good things I can think of is that the staff are all very friendly and that the location of the hotel is in close proximity to restaurants, the expressway and a massive movie theater. When I checked out on the last day, the front desk staff ask me how was my stay so I made them aware of the aforementioned issues. They expressed their gratitude for making them aware of the issues with the room (however I find it hard to believe that they are unaware of these things). They told me that they will fix the things that need to be fixed in the room, so that when I return, I could request that room to stay in order to see that they had corrected the problems. However, I do not plan to return there nor will I ever again stay at a holiday inn express.

Good breakfast Great staff

Check-in, however, got our stay off to a frustrating start. When we arrived, there was a line of guests waiting, but no staff at the front desk. After waiting approximately 15–20 minutes, an employee finally arrived and explained they had run out of room keys and had been looking for more. The staff was friendly throughout our stay, but unfortunately, the room itself was a different story. It had a strong musty odor that reminded us of mildew, damp socks, or even old potatoes. There were several maintenance issues, including broken outlet covers, dirty walls, and a sticky floor that made us feel like we needed to keep our shoes on the entire time. The bathroom was by far the biggest disappointment. The bathtub had peeling paint throughout, it drained so slowly that water pooled around our feet during showers, and the water pressure was extremely poor. While the air conditioner technically worked, we couldn't adjust the temperature, and the room became uncomfortably hot overnight. Overall, the friendly staff and clean common areas were appreciated, but the condition of the room and the poor maintenance made it difficult to enjoy our stay. With better attention to the guest rooms and a smoother check-in process, this hotel could provide a much better experience.

It not good as the price

Would definitely stay here again.

Nice location well kept property..good breakfast

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The location was excellent and very convenient to SeaWorld, which we really appreciated. However, our main concern was the presence of mold in several areas of the room, including the high ceiling, around the windows, and along the sides of the beds. Addressing this issue would greatly improve the overall guest experience.

Poor

The fire alarm went off 2 nights in a row while I was sleeping. The pool has slippery tile floors making it unsafe to just walk around it

It was clean and the rooms were a good size. I didn’t have breakfast since it was just an overnight stay, but it’s over at 9:30. It’s overpriced

Exceptional