Best Western near Lackland AFB/SeaWorld

Property is clean

I always stay at this location because of its location of the shopping malls. The rooms r good hard to get someone to come clean ur room. My grandkids love the waffle machine . Need a pancake machine n fresh fruit for breakfast. The ice room n laundry room is a inferno the hotel need to offer one free wash if u stay over 2 days. The entre staff needs social skills class with other races other than themselves im just saying not friendly at all.

Pool was not clean or usable. Bed bugs in the room.

The door did not close very well even after it was locked. The blinds were broken and dirty. It was an okay stay, but the AC was not cooling properly.

The hotel is good but she cleaner are very rude the nock the door like the police and you say I am coming they open the door they are terrible

Terrible staff. Not friendly and in fact very rude. Head manager of house keeping kicked us out the room after we already called for a late check in. Unprofessional.

All was perfect

The Best Western is conveniently located right off Loop-410, not far from Ingram Park Mall and close to Lackland (about a 15-minute drive). There are actually several Best Western's "near" Lackland AFB, so make sure you're looking at the right one (this one is a two-story hotel). I'd say the facility itself is rather dated, but the management has kept the place very clean. It may be old, but it doesn't "feel" old, as everything in the room is very clean and well-maintained. My original impression changed the longer I stayed, and if my experience is "the norm" (and I don't know if it is or not), I would not recommend this for a one-night stay, but the longer I stayed, the more I liked the place. It seems both the A/C and Fridge were "off" when I got to the room, as I had a hot room and warm fridge, but by morning both the room and fridge were to my liking and comfortable. So, not sure if it was a bad-luck room or management policy to save money on rooms not occupied. Had I stayed just one night I would have been upset, but as I was there for several nights, the room was very nice after the first night. The biggest thing... very clean room, I can say that. I'd come again for a long stay, but not for one night.

The ac wasn’t cooling and the pool was nasty green

Staff was nice and helpful. Place does not look like the photos and smells gross.

Everything‘s really good specially the price the Only thing is that the sheet smell like smoke and we got a non-smoking room. But overall everything was good and specially the staff very nice

Room was really clean… friendly staff

Breakfast was poor, we are not fans of stale muffins and gravy. Breakfast cereals were all crumbs or empty. Around the juice counter the floor was overly sticky.

The sheets and blankets were clean and the ac was so very cold. No elevator to get to second floor. All of the 2 double beds are upstairs. I had to be switched to a king suite on bottom floor. No sheets or blankets in room for the pull out couch.

Not bad at all. Room was a little bit warm.

The air conditioner did not want to work right had to go buy a fan to put in front of it because it would not cool my room down then I seen cockroaches and I hope I did not bring any back to My Home in my luggage or my car you need to contact Terminix pest control out there and get all rooms sprayed and keep on top of it to get rid of them, then you need to contact heating an air that is best to come out and check your air conditioners. Do not rely on your stuff to check these things. The manager needs to be doing all this.

Close to AFB

Everything was amazing

Everything was dirty

The location looks very outdated not cared for, and since the area looks sketchy it would really help to brighten it up and update it. It was good for sleeping but other than that I wouldn’t stay there again. Updates it doesn’t feel inviting or safe in the area looks run down