Holiday Inn & Suites Syracuse Airport - Liverpool by IHG

Perfect

Great stay!

The room was in rough shape. There were hairs all over the desk, some kind of white powder substance in the desk drawer, broken pieces out of the furniture, the mirror was missing mirror in several spots, the tub faucet was sticking out from the wall about 2", and the AC unit has a terrible rattle that kicks in all throughout the night. The one guy at the desk, I think "James" was extremely friendly and helpful. Other than that, this should be one of those 60$ a night hotels.

Good

Convenient, does what it says on the tin. Unflappable. The choice of breakfast are a little limited.

Nice clean could offer breakfast for amount of what you paid for room close to everything we needed

Very good

The staff was very nice and helpful. Great having a restaurant on site- not much else around. Carpet is old but everything is clean and spacious. Airport shuttle is quick and efficient- driver was very nice.

Bed being next to the air conditioner is not a great place. Your either hot if you shot it off or your cold because it is blowing on you. Toilets are extremely low, there are tall people you know or even someone older would have a hard time getting off them. Wall paper is peeling, got there and no toilet paper other then 3 sheets on one roll and on the other. Tv was crap. Needs to be replaced

Like the area where it is at. Bed being next to the air conditioner is not a great place. Your either hot if you shot it off or your cold because it is blowing on you. Toilets are extremely low, there are tall people you know or even someone older would have a hard time getting off them. Wall paper is peeling, got there and no toilet paper other then 3 sheets on one roll and on the other. Tv was crap. Needs to be replaced

The location and the staff were friendly and professional. I stayed at this hotel two years ago. At that time, it was nice and clean, and I was comfortable. The first thing I noticed was how filthy and gross the hall carpets were. Carpet cleaning will not help. The carpet should be replaced. My room on the first floor was musty and damp. I asked for a different room, and the woman at the desk politely accommodated my request. The second room, also on the first floor, but on the opposite side of the hall, was also damp and mildewy. I freshened up to go to dinner, and noticed that the carpets, though dark in color, were significantly stained… everywhere! One stain was deep red, and could have been dried blood. My room was a suite, which also had a dark colored sofa and chairs, but I was not comfortable sitting on any of that. My linens were fresh and neat. Hard surfaces in both rooms were tended to, and the facilities were tidy, so I had little reservations about using the bathroom, microwave, or in-room sink. However, the only furniture I made use of was the bed because the sheets were clean. I kept my shoes on the entire time in the room. The point I want to make is, these weren’t janitorial issues, but rather, a lack of long-term general maintenance problems. I would have to know that these issues were resolved before ever staying at this hotel again.

Switched me to 2 different rooms and they were dirty

Everything was very nice and the staff were really helpful and accomodating. The only issue I had was that the pool was not well maintained but other than that everything was very well.

Exceptional

Exceptional

In town for a funeral. This hotel was convenient, if traveling through again, I'd stay here again.

I really enjoyed my stay here for the third time. There are wonderful staff here mostly present. However, there are others not so helpful. Hopefully, they will improve. Otherwise, everything was superb.

Booked for the airport shuttle and was very pleased with the prompt service after the call to get it. Comfy bed and surprisingly quiet that close to the airport and highway. Very pleasant staff. Nothing/All good

Passable

Very good