Holiday Inn Express & Suites Detroit Northwest - Livonia by IHG

I liked that the hotel was clean and smelled nice. It seemed like a safe location. Good parking! The pool seemed nasty. The chlorine was very strong. When looking in the pool it was very cloudy with bubbles. This made me not want to swim in it, which I didn’t. Forwards the end of the night, staff stated that they ran out of towels and gave us hand towels to dry off with.

My room was on the front of the building facing the expressway, it was not loud at all. The hotel offered ear plugs in the room but was not needed. The room was clean, however the bathroom room could have used a little more attention. The baseboards were quite dirty and the dispenser needed to be filled. I will be returning to the area in the fall and will book a room at this location. Thank you for a great stay. A special thank you to Ms. Love who assisted me with my check in.

Nice staff Nothing

Exceptional

Great Spot

Very nice staff was GREAT 👍

parking was easy. the locks did not work on the doors. Everytime we got to the hotel someone had to let us in our room. They didn't even verify our names a couple times. Major safety concern. Tried to get reimbursed via the hotel and they said it had to be through booking.com and they never replied.

Exceptional

The sheets and towels had black hairs still in them from the

Exceptional

Superb

Superb

Room was very clean, staff were friendly! Lights in the room worked awkwardly, main switch controlled the power for the entire room so you couldn’t turn on the lamp without the main light being on. No hot water on the Saturday morning but wasn’t that big of an issue to me.

Breakfast was great, room was very clean and beds were comfortable, staff was amazing! Would love to stay here again if I’m in the area!

Good

The staff was very supportive and acommendating The breakfast closed down 15 to 20 minites before posted time to close which was 10:30. I would think that closing would be after the the posted time on all information in the room.

The staff were very professional, kind, hard working and patient. The hotel’s key system was not working and so they were not able to give us keys to our room at any point during our stay. The staff had to key us in each time we returned. The staff did not confirm our IDs indicated we were the people who booked it when they keyed us in. Also the air conditioning was very noisy during the night.

Overall performance was not good at this hotel.

Staff was great

Pros: Some of the staff were very helpful and friendly. We reserved this hotel for 6 nights. Unfortunately, a severe storm hit the area, leaving the hotel without power and operating on a generator for the remainder of my stay (approximately 4 days without hotel services). We only utilized the complimentary breakfast once due to the storm (the regular hotel breakfast was not available due to the power outage). I'll admit that the breakfast was satisfactory when it was available. Half of the amenities were not available due to the outage. Couldn't receive clean towels or linens, although the desk lady (unknown name) did supply me with what she had (one towel and two bath cloths for two guests). Couldn't use the pool, exercise room, or the ice machine. The lobby smelled of marijuana most of the time, and the hotel is so close to the highway you could hear vehicles constantly at night...even over the loud air conditioning unit in the room. The room also had a humid or moist feeling to it for some reason. The staff was friendly enough, except for one employee named Johnny (the cook). I'm not sure how he has been allowed to keep his job, but his terrible attitude and smart mouth will eventually lead to problems with other patrons of the hotel. Dealing with him was the final straw to an already bad situation, and we decided not to stay on the last night. Even though I was a paying customer, I did not feel comfortable knowing that someone like him was an employee there.