Quality Inn & Suites Longview I-20
About Quality Inn & Suites Longview I-20
Comfortable Accommodations Sonesta Essential Hotels Longview in Longview offers family rooms with modern amenities. Guests enjoy free WiFi, air-conditioning, and private bathrooms. Leisure Facilities The hotel features a fitness center and a seasonal outdoor swimming pool. Additional facilities include a fitness room, elevator, 24-hour front desk, outdoor seating area, and family rooms. Dining Experience A buffet breakfast is served with full English or Irish options. Breakfast includes juice, fresh pastries, and fruits. Local Attractions Located 4.3 mi from East Texas Regional Airport, the hotel is near attractions such as Balloon Adventures Usa (8.1 mi), East Texas Oil Museum (12 mi), and Marshall Convention & Visitors Bur (23 mi). Guests appreciate the room cleanliness, convenient location, and breakfast provided by the property.
Amenities
- 24-hour front desk
- Fitness center
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- Pool
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Exceptional
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Easy access and plenty of parking and the lobby smelled great First room had a minor problem with plumbing noise, staff accommodated me and moved me to another room. Problem is it was in front of the ice machine, 4 am, people started shoveling ice into buckets, construction workers. That ended any chance of sleep. But I did find out I wasn’t sleeping alone in that room. Good sized cockroach was on the floor dead at the foot of my bed
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The cleanliness Uncomfortable bed
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Uncomfortable bed
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Disappointing
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Everything’s dirty, and it’s rough outside Nothing
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Very good
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Nothing. Very rude. Against military/ service dogs. Overpriced and old furniture that smells
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Good
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Okay for a short stay. Bed was ok. Bathroom not very clean. Staff not professional or on top of things.
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Quite a stunning looking place from the outside not so stunning on the inside. I rented two rooms for a week one room the air did not cool and we had to be moved the other the toilet did not flush properly. The.pool was never really clean and on day 3 it was down right to filthy to swim in. Breakfast was the best!! With a bit of hard work and better management this could be a fabulous place to stay.
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Nice room, quiet and comfortable bed.
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Stains on towels, bugs on ceiling, room was very small, toilet seat wasn’t clean, worker was very rude during breakfast while my girlfriend struggled with the waffle maker and yelled at us to just turn it over and let the timer run so we did, then when it was my turn to make my waffle she repeated herself as if I didn’t know how to work it and then she proceeded to stare at me for about 3 minutes straight while my waffle was cooking and then when I proceeded to head to the table I looked at her because she was still staring and she rolled her eyes and shook her head. I checked out before 11 and said I wanted to cancel the second day and the other worker stated booking.com will blame the hotel but that it’s up to them to pay me back and they won’t do it because they need a 24 hour heads up despite me only requesting the hotel 23 hours prior at that point.
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Passable
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The front desk lady was very rude everytime we interacted with her. When we were ready to go to sleep, the sheets were not cleaned. We went to the front desk to ask if we can get new sheets, front desk lady asked how long we were staying instead of apologizing. It doesn't matter how long we were staying, we expect clean sheets as anyone else there who booked to stay. My mother wanted to let her know breakfast was low on milk and instead of thanking my mom for letting her know, she said "I know." The yogurt tasted like expired milk and coffee was not great either. Overall experience was not great.
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Hard flooring in the guest room instead of carpet. So much better than carpeted rooms since they can just mop it and have floors actually be clean. Overall fairly nice. If you look close enough you'll see the place probably used to be a much worse quality location.
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nothing The front desk lady was very rude everytime we interacted with her. When we were ready to go to sleep, the sheets were not cleaned. We went to the front desk to ask if we can get new sheets, front desk lady asked how long we were staying instead of apologizing. It doesn't matter how long we were staying, we expect clean sheets as anyone else there who booked to stay. My mother wanted to let her know breakfast was low on milk and instead of thanking my mom for letting her know, she said "I know." The yogurt tasted like expired milk and coffee was not great either. Overall experience was not great.
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The room was sm most of stall was very rude we stayed a week and never got rm cleaned sheets changed had to ask for clean towels the manager and a couple staff members were very rude one staff member was super nice
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The property is directly off of I20. The staff is very helpful and accommodating within reasonings. I have stayed here twice. I would stay again. There are a few stairs to use to the second floor, due to there being no elevator.
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No elevator. Toilet took three flushes to flush. Tv was not connected to cable.
