InTown Suites Extended Stay Louisville KY - Northeast

Staff was super nice. If you’re gonna stay long, note that they do not give you extra toilet paper and fresh towels. You have to take care of that yourself. We were there for 12 days. Water pressure was pretty crappy in our room. Made it hard to wash hair. Room was good for what we needed it for.

My room had a few issues at the time.

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HIDDEN IN THE FINE PRINT!!!! What they DON'T Tell you on the listing ... unless you click a special button regarding Check In ... This place does not have a lobby to check in with 24/7. So if you arrive after 7pm and don't call ahead of time, you lose out on your room for the night. They take your money for the night, your reservations are cancelled and you have to do a mad dash to figure out where to stay. They claim there is a number on the front door, there is not. Hidden on a unlit side window is a number to a night "manager" who is an off property person who I assume is close by for emergencies. None of which include accessing reservations after 7pm. I would have never booked this room had I known, because my flight landed in Cincinnati at 7:30pm. I could not have made the 7pm check in had it been clearly listed and I would have booked a hotel at nearly the same price just a couple of exits away. People need to know. It can land travellers in a very tough situation. Ive never had a check in issue like this in my life. Be very weary.

It was great and perfect for what I needed.

It was everything I needed.. at the perfect time.

Great staff and close to many stores

Pricing is very confusing one week it's affordable the next week it goes up drastically and they should help people better understand that.

Si me gustó quedé satisfecho y en futuro vuelvo a hospedarme aqui

I was not impressed with this place at all. It was not nearly as nice as they advertise it to be. The Premium room might be larger but the Upgrade room was quite small. Felt very cramped in it. Would not recommend this place and would not stay again.

The rooms were clean. Being an extended stay, I expected standard kitchen gear. There was nothing to cook with, eat on or with. No pots/pans, plates, flatware, utensils. Just a 2 burner stove. You did get 2 disposable plastic cups, 1 hotel size bar of soap, and you received 1 roll of toilet paper to last 2 people a week. They sent you home with the towels. They didn't want them back. Office hours were very short. Opening at 11am closed at 6 I think. Staff was friendly when they were there. They were repairing the stairs while we were there. There weren't any 1st floor rooms for ADA access. The elevator was more work to get to, then back to the room, then just fighting the stairs when available. It was priced low, but I did expect a little more then we received.

It was close to shopping areas. Had a refridgerator and microwave. Most of the guest were actually tenants, room was dusty and smelled like smoke. Neighbor played loud music into the night, walls paper thin- I could hear every conversation in each neighbors room. Non-smoking facility but neighbor would smoke right infront of my room door. They do not refund you if you decide to leave the facility before your check out day. I was able to leave days earlier then I planned on staying, and I was told no refunds, I had to pay for the entire time I booked. I understand that is their policy, I left a week earlier than expected but it would have been nice to accomodate and work something out. Nonetheless, the location, room cleanliness, neighbors and even the shower pressure was shitty.

I booked 8 nights at InTown Suites Extended Stay Louisville KY (Northeast) but had to leave after just 3 due to fleas in the room—one was literally jumping on my 5-month-old baby's face. This was horrifying and completely unacceptable. I reported it to the front desk, but the staff offered no help or refund. The room was clearly not properly cleaned, and I’m still waiting for a resolution. I strongly advise others to avoid this property.

The location is convenient. The staff have been friendly and helpful..

The staff was amazing! The water pressure is horrible.

My family and I had a great stay. It was quiet…the neighbors were friendly with each other. It’s close to a lot of shopping, dining, package store, urgent care. This hotel does provide your towels and rags but you are on your own with pots/pans, cleaning your linen, getting more tissue etc. The staff do visit your room within the first 48hrs for things they may to note to fix or whatever (the guy was very polite and professional) Our housekeeper visit us once to change a/c unit filter and make sure everything was good. She was very kind.

Loud

Room was clean. Staff was friendly and helpful.

We were forced to leave early due to the crimes at the hotel and a robbery we witnessed after this the robbers were in the next room over they knew we identified them so the police instructed us we needed to get to safety the employees at the hotel did nothing to help us stay safe we didn’t stay the last 5 nights of our stay and wanted a refund the property manager was extremely rude

Oh they didnt even let me check in. I spent like $10,000 at a different Intown but they blacklisted me or something. But anyways I’ll tell you about that experience. They cut off the water several times and I had to skip showers 5 times. They changed the laundry payment setup so I lost maybe $20 stuck on an old card and the systems they switched to didn’t work so I had to skip doing laundry 3 times. Uhhh what else? Bullet holes in the rooms if you’re afraid of that sort of thing. Poor service, terrible service really. Cleaning people would go into my room every other day and root around but clean nothing… They ask for a deposit and put a 20% hold on whatever you pay so be prepared to shell out ~$600 to loan them for your $400 stay. Cheap per diem maybe but you’re not exactly paying for service. Or quality. Or safety. There’s a bed at least. Probably.