Lynchburg Grand Essential

They would not let me stay here They would not help me at all I’m elferly

Door locks were super temperamental, phone did not work, pool being renovated

The staff were lovely and the lobby impressive. The rooms are dated— the wallpaper, bathrooms (tiles in shower need a good bleach cleaning), dirty desk chair. Was disappointed when I entered the room to see 2 full size beds instead of queen, as advertised. Apparently all the rooms have the same sized beds, so don’t expect a queen. Location in Lynchburg is good. Hotel was fine for one night.

First staff is amazing an quick. Rooms are good. The grand is one of my favorites causes it’s straight across from The Academy Center.

Pool was not available. The fitness room smelled awful. Carpets are old and dated

The receptionist was very helpful and pleasant! Breakfast on the premises.

Convenient location for my work meeting Hot water took a while to get hot enough to shower

The location was good & easy to get to, and there was plenty of parking. My room was clean & quiet. The lobby was freezing, and the decor was dated & tired. It looked like there used to be a restaurant at some point, but it was closed down, so there was only coffee available in the morning. Also, the side door to the parking garage was not fully closed after hours - big safety issue.

Overall the room was cleanish, however the property has been under renovation since I stayed here 3 years ago. No breakfast. No working pool. Not even the ice machine worked. My card to my room kept getting de-magnitized and I had to get new cards… my last day I was told my phone will cause that. First night no hot water in the shower. Went to make a coffee and the last guests pod was in there from who knows when. I had my dog with me, I called in advance and was told there was a $50 pet fee, as is also stated on the listing. Upon checking in it was suddenly a $75 pet fee (and $5 parking fee for an unsecured lot littered with liquor bottles). Won’t be staying here again.

? Food

Clean room. Easy access to parking. Nice staff

Continental breakfast was acceptable as there was a varirty of choices Lights all worked Air condition ran well Television, fridge and microwave were operational Hangers, even though small amount, were found in the closet List of very disconcerting issues with this ridiculously overpriced old hotel: Price Match is not applied to customer rate when a lower rate is found and identified to vendor There was an issue requesting a "switch" prior to making full payment on website of 3rd party vendor AND on property (a losing battle with poor quality room referred to as "Essential") 3rd party vendor / hotel publication of false advertising per photos of property Rating of 3.6 was seen, but a more accurate rate would be about 1.5 All parties were not responsive nor responsible for miscommunications: website indicated "Property would receive any requests, etc.; however, hotel indicated they did not receive any comments that were sent ahead of Check In Overcharged rate for less than standard hotel room (506) Issues with "Privacy" sign being ignored when placed on the door Pool that is inoperable and really disgusting - looks like a cesspool View of old buildings was not appealing from the window Being locked out of my room, prior to Check-Out date, when the room was left to go to the Ballroom for breakfast - Front Desk then advised me that another party's name was showing in my room when the matter was reported (which only had one occupant - ME) that was paid for in full & was to be occupied for yet another night Stolen laptop reported at Check-Out (also notified the Lynchburg Police in case an investigation or camera surveillance footage was needed - in my opinion, the hotel cleverly returned same to my room (indicating that I overlooked it: they stated that my black laptop was found sitting in their brown desk chair)

No pool, no restaurant, no bar, couldn’t get towels one day

I had to wait 20 minutes to check-in at 4pm and there was only 1 person in front checking in. Appears like they only had 1 person there.

The lobby was very nice but the rooms were very tired. Clean but old, hallways need new carpet and wall paper. The parking was good in the parking garage next to the hotel.

It was clean. Late night desk attendant was pleasant. Perfect stay!

Staff was amazing and very helpful

Peaceful staff quick comfort

The location was great. The tub in our room would not drain so it filled up with water every single time we bathed. It wasn’t pleasant if somebody wanted to try and use the shower right after one person was done . Pool was closed, workout room closed. Had to get keys replaced multiple times because they stopped working, worker opened our door without knocking to “test the door” after we had already gotten back to our room. I was also double charged and had to dispute it with the bank because the hotel said they had no record of charging me twice, even though I could show them on my banking app.

Good downtown location Hotel was old and in some disrepair (one elevator wasn’t working); staff were unfriendly; lobby was freezing