Lynchburg Grand Essential

Cleanliness, tub didn’t drain, looked and smelled old

WiFi didn’t work, we had to drive 15 min away to get internet to do computer work, the telephone in our room didn’t work, it was old and run down. Would not stay there again.

The second room’s odor (BO) was less offensive than the first room. Hairs on the bed and pillowcases. Long black hairs, brown hairs etc. towels and brown stains. The bathroom was completely filthy. Dirt and debris all over. We found two outlets that worked so don’t expect to be able to get ready in the bathroom. The only reason I had to endure the torture of not leaving is there were no available hotels in a 40 mile radius. I never leave reviews but this is the exception because if I can save one person from making the terrible decision of staying here, I believe I will be doing God’s work. Don’t expect to use the pool as it’s filled with dirt and leaves and absent of water. The highlight of hotel is in the am before the coffee runs out, the creamer is cold which you don’t see anymore. Hotel appears to be a place where someone bought it, hired 2 guys to check you in. Hired a few people to make the bed after you check out and that’s it. Don’t expect a clean room, fresh sheets, Don’t expect a tv remote to work if you can find it. Expect the worse case scenario and it will meet expectat

The hotel was great! Everything was all good. Nice location and big older hotel. Staff was friendly and excellent as well! I would definitely come back! Thanks

The staff was very good. The lobby was beautiful. It was also convenient to the theater where I was attending a concert. Difficulty opening the door, handle was a problem. Could not turn on the shower. Both were fixed on my 2nd day.

Literally two minutes later I heard someone come in and turn the alarm off so peace was restored. Thanks for taking care of that so quickly! On the other hand, at 6:30AM the hotel fire alarm went off, lasted long enough to wake everyone in the building, and then shut off.

A tired hotel that desperately needs more than a coat of paint. Lots of overnight traffic noise.

Room is ok but everything everywhere is in need of upgrades and repair.

No breakfast as advertised, No restaurant and lounge. Staying in town, it’s always nice to stay in and have what you need. Had planned to stay a week, but only stayed the one night.

.clean hotel and room. Friendly staff

We enjoyed our stay and it was a nice location. The staff was so helpful and accommodating. We'll stay here again.

Good

Very poor

The AC took forever to cool off the room. The room smelled musty and damp!

There was no breakfast. Only coffee There wasn’t even an ice machine on each floor. There was only one in the hotel. There was no where inside the facility to get basic needs or food. Only one vending machine in the hotel that sold basic snacks. There was no daily cleaning of the rooms or even emptying the trash.

Bad

The AC in the room did not work well and it sounded like someone was shaking marbles in a tin can all night. So frustrating.

We were told, breakfast wasn't served at that location. There were several Hispanic men standing in front of the motel / hotel entrance way drinking alcohol, talking loudly, and eating food with a large ice cooler during the early evening until 10:30 p.m. while guests were trying to check in ;etc. When I checked out this morning, the beer bottles, cigarettes butts, and other trash these Hispanic men had were everywhere. This type of behavior on their part is uncalled for, and staff should have not allowed it because something bad or unexpected could have happened to patrons that were following the rules appropriately.

The staff was very kind. The hotel is old and dingy. The carpet in our room was disgusting (stains). The side outdoor entrance did not work with our card keys. There was old, musty smell throughout. Our door handle was installed improperly so you had to push up instead of down to enter (only found that out after having to have a staff member come to our room because our key would not work). No one made our beds or cleaned our room during our 3 day/2night stay.

It was quiet Older, downtown - although parking was easy and nice. Rooms were small, bed was small.