Best Western Plus Madison-Huntsville Hotel

On website they offer hot tub pool free shuttle bus to the airport but pool was not working hot tub out of order and no shuttle bus

Room was excellent and breakfast was great

All of the staff were super friendly and nice. The breakfast was good. Plenty of selection. It was also being monitored by the staff so there was no items running out, etc. The hot tub was down during our stay, but we loved the pool. Again, it is older - but it was clean.

Thank you

The hot tub and the pool were both closed. I have kids that love to swim, so they were super disappointed to learn that there would be no swimming. I book hotels specifically for that. It was a non refundable booking, so I couldn’t go anywhere else. But considering I booked FOR the pool/hot tub, I feel like a refund should have been offered.

Rooms could be cleaner and doors had gaps in them. I had to put a towel on the floor because you could see under the door. Breakfast was great. Pool was closed for maintenance which was very disappointing with it being the summer. My room smelled a little bit. Overall stay was okay. I’ll definitely consider somewhere else next time.

The breakfast and breakfast staff there are great!

When staff finally arrived she was not friendly to say the least. My family and I got into room which was a standard no frills room except a dead cockroach right on the bathroom floor. Was really glad just to spend 1 mediocre night at best before leaving in the morning.

Rooms were all newly remodeled & beautiful, but very musty & damp (like wet dogs), likely from old air conditioners. Ive never asked to change rooms but had to, 3 others were bad too. Staff was very very nice about it

The television had internet connection there for programs available! So no TV. The tub has a crack in it. The pool wasn’t clean. Had so much dirt in bottom and floating, and the tiles were falling off. The hot tub was broken. These are things I look forward to utilizing when I plan a trip out of town for a get away. Only thing about this best western is I could wait to get away.

Nice

Please beware of this place. It was absolutely disgusting and very disappointing. Upon walking in there was a strong smell of cigarettes. The bathroom vanity light didn’t work. When I walked into the bathroom there was dirty toilet paper on the ground. There was also mold on the curtains. We decided we would go out to the pool and it looked like it had not been touched in weeks, maybe even months. The hot tub was in the same condition with caution tape around it. Aside from all that, the bed was comfortable and the breakfast wasn’t terrible. I am also not a hard person to please but this was beyond awful. (See photos)

Our room smelled like animal urine upon arrival. Being very tired we just got febreeze the next day. We were counting on the pool as advertised on here. Our daughter is 4 and was so excited to swim. We are visiting a family friend and this was our vacation so disappointed that the pool looks like the DC reflecting pool with caution tape on the hot tub. Truly disappointed. Will not use best western again. Also mold in bathroom. Very very bummed. Bright side: nice staff at breakfast.

But I specifically asked for a hotel that had hot tub and a pool so we can relax. Yes this hotel had hot tub and yes, it had a pool, but it wasn’t working. I called a few days prior and whoever answered for guest services told me that everything was working fine the hot tub had black mold in it a stench it was just horrific, and the pool looked like it had not been cleaned in years with algae and other stuff growing in it. I’m assuming they have changed management because it was just so so sad I will give them some credit. The breakfast was good, but my whole purpose was to enjoy it chill by the pool side. We just had a massive heat dome that started with the temperature at 91° and we just wanted to relax and couldn’t do that either I don’t know what happened, but the service was extremely lousy Other guests at the hotel were just as surprise as we were

Bathroom door not open far enough

The hot tub is unuseable, green and caution taped off. The pool had algae in it. It's disgusting.

Will NEVER STAY AT BEST WESTERN PLUS AGAIN!!!!

The pool looks beautiful in pictures, mold around edges with tiles falling off is the reality. Hot tub was green soup with caution tape. Beds were comfortable, breakfast was great.

We traveled from Florida all day prior to check in. The front desk staff was not welcoming or friendly in any way. In fact, there was very little conversation at all. I was so disappointed because our experience in April with check in was the complete opposite. The pool still looked dirty and the hot tub was still taped off so no work had been done there to resolve it since our stay the week before on our way to Florida. I would still recommend this hotel based on location, parking, cleanliness and the breakfast, so we'll see how things are when we stay again in September.