Holiday Inn Martinsburg by IHG

I was charged multiple times on my credit card would not do anything to resolve it.

The location and staff were excellent. The bartender wasn't the friendliest, but aside from him, it was great

Clean room

Good. Clean. Safe area. Located near everything.

I have stayed at this Holiday Inn several times over the years and it is always clean and maintained so well. Even the parking lot is clean. The staff is friendly.

Lots of parking. Beds and pillows are amazing. Slept good!! Rooms were very clean. Breakfast is always wonderful. They do a very good job to appeal to all ages.

Staff were kind and helpful.

Good variety for breakfast. Easy to get downtown. Large room, comfortable bed. While breakfast variety was good it wasn’t very flavorful. Needed some seasoning. Front desk staff were sort of ho-hum and a little difficult to determine if they were employees when they weren’t behind the desk. Wash cloth was a little then and not very soft or fluffy.

Yes

The staff was great and accommodating, especially Matt DeHaven. We had our family reunion there the entire weekend. We all had a great time, and will definitely stay there again next year.

The bed was very comfortable, and the pillows were excellent quality! The young man at the front desk was extremely helpful. He was able to book us into a lovely room as just a walk-in after our posh accommodations for anniversary let us down.

Close to the racetrack We were 3 people in the room, and one day they cleanes the room... and only left 2 towels. When we called requesting an extra towel, they wouldn't give us. It was a huge hassle before i could get 1 towel.

old and hard kept food fresh on buffet

Clean, quiet, convenient to restaurants

Great location. Nice room. Happy to have an affordable restaurant on site as well as lsundry facilities.

Front desk, staff, check in and check out wonderful!

Hotel was clean and nicely appointed. Everyone was incredibly nice and professional. Quick easy and affordable The breakfast buffet for $12 a person was lackluster at best. We ate there once and then went to a real restaurant and paid less for much better food. Don’t waste your time or money

Very close to everything and very clean Our ac in our room was very loud

Breakfast was not good; We ate at 9am and there were no eggs left. The food was poor quality.

Staff were Great!!! Friendly and courteous. Rooms were clean and the pool was fantastic, not over chlorinated like alot of hotel pools that burn your eyes as soon as you open the door. The breakfast is consistently good.We even meet family here for Christmas to exchange presents and use it as a stopover between family visits. Highly recommend this hotel Everything was fine