Extended Stay America Select Suites - St. Louis - Westport - E Lackland Rd

Dirty room dirty bathroom and tib air did not work need a refund on the hold stay

Convenient Very dirty. Loud and fighting in rooms and parking lot. Broken stove, poorly patched holes in walls, ROACHES!

The bathroom door couldn't be closed all the way I almost couldn't get out when I closed it all the way

It was a okay enough stay

Hi it was very dirty and couldn't get smell of smoke out all week. Staff was kind but left night before because I had a hard time breathing at night

Superb

Nothing about it

Nothing about it we did not stay there still waiting for a refund Was not clean

Was not clean

Horrible roaches in the rooms als9.

Good

Really used matress

Matress really used

Came to check in and waited for 5 minutes while the front desk lady was hanging out in the back. She was very nice when she came to help. When we were given our key and went to our room, the room we were given was dirty and had not been cleaned for the next guest, so we were given another room. The new room was already occupied and we ended up walking in on someone. When trying to get our 3rd room, she had trouble (I don’t think was entirely her fault here). We ultimately left and went to the hotel next door. The staff was very nice and understanding, and she offered a refund. I could tell she was trying her best, but the experience was not the best.

Good

The only good thing about staying there was the man who checked me in. He was just an awesome person. He was doing so many things when I walked in the office and just was so busy but still handled everything and everyone. I honestly asked him how do you do it? He said I just try and get everything and everyone taking care of the best I can. He needs more help that's for sure. In my opinion there should always be someone at the desk doing check in and answering phones. Then another person to do laundry and whatever else needs to be done and it all shouldn't be on 1 person. I swear that man never lost his smile through all the stuff he was dealing with at the time. I don't remember his name but he is an amazing worker and was doing a wonderful job with all that was going on. I felt bad and I wanted to help but knew I couldn't but if I could have I would. Then in the morning there was way more employees there. If there can be that many during the day how come there can't be atleast 2 employees there every night. One person shouldn't have to do everything by theirself. I hope he gets a raise and help. Definitely lucky to have an employee like him cause they are hard to find these days. The room I was in was dirty. It had stuff spilt all in the carpet and kept sticking to it. Also I put on a brand new pair of white socks and they were instantly ruined. They were black and gross. I don't even want to know when the last time they were cleaned. Definitely need cleaned and upgraded

More space in the room

No complaints the staff was very helpful

Need to get new furniture

The stoves don’t work. Sinks are stopped up. All their room supposed to be nonsmoking however they smell strongly of cigarettes, dirty carpet. Internet access is difficult to connect to. They do have helpful and kind employees.And honestly I could add more oh so much but I am completely over it.