La Quinta Inn & Suites by Wyndham St. Louis Westport

Superb

Customer service

Good

Location property looked nice. One bed the sheets had a watermark in them about where your midsection is and I don't know if they didn't check the sheets or what before they took them back in because it was there right when I opened the bed slept in opposite bed.

We have stayed at La Quinta Inns & Suites by Wyndham previously and have generally had positive experiences, so this was unexpected and disappointing. The cleanliness concerns also made us more cautious about using the breakfast service. I am sharing this feedback respectfully in hopes that these issues can be addressed. Given the overall condition of the room, the hallway carpet and our experience during this stay, I would respectfully request a refund for our stay. Thank you for taking the time to review our concerns.

T

Clean room

Toilet not working and no maintenance available in evening. Had to repack everything and move to another room. Toilet in that room leaked around base everytime it was flushed. The desk was very wobbly and unstable.

No hot water in the shower, which leaked. Pool was green. And there were homeless people just hanging out all over. Would not recommend….

Only the pricing The place is dirty, there was stool on the toilet, & the bathroom is very old & dirty.

Bad

The location Ran down for the price you pay for the room

The staff was friendly and helpful.

Very good

Pretty and clean. Quiet and respectful

Superb

Very good

All good

Breakfast was as to be expected however, on a brighter note, even though the juice machine was out of order and coffee was usually gone, the juice they did have tasted better than the watered down stuff that comes out of the juice dispenser. I usually like to book with La Quinta because they are normally have pretty nice hotels, but this one feel very short of what you would expect from La Quinta Inn.

Dirty rooms and was charged twice