Holiday Inn & Suites McKinney - N Allen by IHG

Will Def stay here again when I'm passing thru

The hotel appeared to be under construction, yet there was little evidence that appropriate measures had been taken to maintain cleanliness or minimize the impact on guests. The property was noticeably dirty, both inside and out. Upon check-in, my initial room was in poor condition. It had a strong, unpleasant odor that appeared to be masked by a wall-plug air freshener, suggesting the issue was already known. The bathroom walls were visibly dirty, and the overall room cleanliness fell well below basic hospitality standards. I was moved to a second room, which fortunately did not have the same odor, but it was also not clean. What was most concerning was the lack of consistent housekeeping. The same dirt and debris remained in the exact locations for multiple days, indicating that routine cleaning was either not occurring or was being performed inadequately. Even the elevators showed no evidence of daily cleaning. Our group had multiple rooms reserved, and nearly every room experienced significant issues. One room had no functioning air conditioning. Rather than providing a suitable solution or alternate accommodation, staff ran an extension cord from a neighboring room in an attempt to power a portable cooling unit. Similar extension cords were visible throughout my floor, creating an appearance of improvised repairs and raising concerns about both safety and propert

Love the bar downstairs. Hotel was n8ce and quiet.

I stayed one night but plan to come back very soon. Very relaxing place to stay and many restaurants nearby.

it was a good place to spend the night. big comfortable room, seems like it could have been much better, but the price was right. no clue why they had nozzles in the rear of the shower with no way to turn them in and the ceiling fans were on very high with no way to reach them to slow them down a bit

The pool is indoor - it smelled horrible, the room was just as hot as outside no air conditioning-I’m sure it’s mold! I couldn’t stay I went next door to the Tru Hilton!

Staff was very courteous and helpful. Very quiet neighborhood. Convenient to stores and restaurants. Hot breakfast. Clean comfortable room.

The hotel and the room smelled musty. The room curtains were hard to operate. The bathroom fan was loud and could not be turned off, and the AC was also relatively loud. Attempts to move rooms were met with obstacles and delays.

We were very pleased with the hotel room and the hotel

Clean room. Didn't use the amenities. Checked in late and left early the next morning.

I had a wonderful experience at Holiday Inn 3220 Craig Drive! Ms. India (front desk clerk) provided exceptional service. I was outside with family members in the Texas heat and she notice we was out there sweating and she brought us water. I have never been to a hotel where the front desk clerk pay attention to guests that well. I give this location a 5 hands down.

Nice clean room. Friendly staff

Good stay

The rooms were excellent ! India m. At front the desk was unbelievable & professional!. The bartender John was the best ! The breakfast was excellent ! Holiday inn keep rocking 👍👍👍👊👊👊🙏🙏

Thumbs up

Great staff. Super friendly

Tttt

Great price and very clean.

Baseboards in bathroom were partially missing, bath tub plug would not close or move, was stuck open. Room was not really super clean, found a previous patrons sock between night stand and wall. Air Conditioner wouldn’t stay on overnight making it hot.

Clean room and friendly staff