Sheraton McKinney Hotel

Breakfast was better than i expected. Bathroom was a good size. Staff were friendly. They gave us ground floor rooms (near gym!) which was helpful. No kettle or teabags! Can never work coffee machines in hotel rooms abroad. Pls do provide tea. Triple or family room would be helpful. More items at breakfast would bf better.

Mattress was firm, very good.

Very nice facility! Our room was clean and inviting. Everything even smelled clean. All the employees were polite and knowledgeable. We enjoyed our stay.

This hotel is amazing. It is a 4 star hotel but you feel that you are in a 5 star. I definitively will be back soon.

Great hotel and location.

Staff was great. Hotel is a little bit older, but still very well kept.

Breakfast is just ok

Very clean with a professional staff

We left our room at 12:30pm and removed the privacy tag. Our room was not cleaned when we returned that evening.

Great customer service and atmosphere was nice

Quick check in, lovely rooms, great water pressure in the shower.

The staff are courteous and I like the breakfast. Price.

From the very first night, I began waking up with severe allergies, skin irritation, and rashes after sleeping in the bed. By the end of the stay, I had broken out into hives multiple times each morning and night. The condition of the room and bedding appeared poorly maintained and unclean, which made the situation even worse. For a Sheraton property, I expected a much higher standard of cleanliness and guest care. Instead of being able to enjoy the wedding weekend, I spent much of the trip uncomfortable and dealing with allergic reactions. I hope management takes cleanliness and room inspections more seriously moving forward so future guests do not experience the same issue.

Everything about this property was perfect for our stay as our grandson was born and had to stay in the hospital several days. Would like to say a special thanks to Kassra at the front desk for being so helpful and for keeping our little guy in his prayers. Also a shout out to Chris, Austin and Reece in the Sweetwater Bar, they were also amazing! We will definitely be back!!

Great spot! The A/C in the room didn’t work well. After some investigation I found that the rerun filter was plugged up. Very humid in the room because it wasn’t moving air and not cooling.

Location was easy to reach. The internet speed was slow.

My wife fell in front of the reception because someone had dropped chocolate - staff didn’t clean up what’ was in front of them till someone got hurt, minimal empathy to help , follow up .

Such a friendly check-in person, it was refreshing someone actually saying good morning or goodnight.