TownePlace Suites Dallas McKinney

I would not recommend this hotel. When I called to report roaches in the room, they hung up the phone instead of addressing my concerns. Overall, I was uncomfortable and stated that I could leave rather than offering any another assistance as I was from out of state.

Good for business

It was a good hotel and staff was helpful when we ask for things. We have towels that were not clean twice in our stay, but I was able to talk to staff and get new towels. I enjoyed the breakfast once and was good . The bed was very nice and restful.

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Lay lay is the best! I need to come to McKinney again. I will stay here.

Clean, easy access, nice place to stay. The so called “free” breakfast sucks. Or maybe it is the person taking care of the kitchen just doesn’t care. Ran out of coffee, eggs, yogurt, mix for waffles….with an hour to go being served. May not be everyday, but this happened to me.

The restroom walls and ceilings were falling / peeling off but other than that the superior suite was nice. Rooms are very tight, limited space, but well maintained. Quiet property. Staff was kind and helpful.

Room sme

We enjoy this hotel, it accommodates my family. I love the two bedroom suite. Gives us our privacy and allows us to feel close in one room at the same time.

Everything was nice. unfortunately pool pump broke right before we arrived and we were unable to use pool. That would be the only strike I would give them but they did offer to call sister property nearby so we could swim. we didn't because we didn't have time. Overall nice stay, only 1 night.

Location was good & staff was very nice Slightly small room & very small bathroom for the price. Bathroom had water damage to sink where paint was peeling as well as some of the paint on the walls was peeling.

Great stay!

Very clean and quiet

Pet charge is very high $75 dog I have two. And they call it cleaning fee. However the people before had kids and maids didn’t clean the mirror where there was tiny sticky hand prints all over and the floor hadn’t been mop very dirty so what was the cleaning fee I aid for when they can’t even clean after guests before us. But that being my rant. Good friendly propert

Clean room. Good breakfast. Helpful staff.

Hotel was a little disappointing. Rooms felt cold and uninviting and you could tell that there was routine maintenance that had been neglected. Countertops in the bathroom were stained and the light fixture was rusted and dirty. Bed was HARD and my husband and I barely slept either of the two nights we stayed. Staff called our room at 11pm and accused us of banging on the walls when we had both been quietly laying in bed for the last 2 hours, TRYING to fall asleep. Breakfast was ok, but nothing special. You could tell everything had just been reheated and nothing was fresh. Would I stay here again? No. For the same price, I'd rather go somewhere else.

Clean room, good breakfast options.

Kitchen was well stocked with clean pots, pans and utensils. We stayed in the 2 bedroom suite and were very impressed with the room layout. Very comfortable and clean. Would definitely stay there again.

a little kitchen, net and everything in the room Room we stayed in was a little small

We had an issue with our room. Lee went above and beyond to get it fixed and make sure our stay was wonderful. A representative like her makes a very big difference in if we will return or not. We will be back in 2 weeks. And now have a favorite place to stay when in the area. Breakfast on Sunday morning was delicious and everything was kept restocked. I didnt get the name of the great lady that made that happen bit she did an incredible job as well.