Comfort Inn & Suites Memphis East

It was very clean and loves it there

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The gentlemen at the reception desk was very helpful and very professional. But the the hotel itself is horrible, carpet are dirty and hallway smell like cigarettes. Nothing was working in thus hotel, even the elevator is filthy and smells.

Breakfast was great

Nice people, everyone in Memphis is nice I only could stay one day

It was comfy The pillows are tiny

Spacious room, good quiet working AC, decent breakfast, grandchildren loved the indoor swimming pool.

Everything was very nice. Staff was extremely nice. Rooms were very clean. It was a very nice stay. Would definitely stay again.❤️❤️❤️ No complaints about this property.

Service, breakfast was decent Little pool, outdated decor

The bed was comfortable The breakfast and the pool had to much salt in it and it smell like bleach and had my skin itching and people upstairs from me is to loud

Immediately noticed the smell of marijuana when I walked in. Check in was ok-could hardly understand the guy behind the counter but he was nice enough. I went for breakfast at 8:35 (open until 9) and there was only 2 pieces of wheat bread, cereal and a few drops of waffle batter left. Juice was out of order and the rest (including milk, yogurt, hot food) was all empty. No staff to be seen, much less to offer any other food options. The room was clean, there was enough parking, and there were plenty of plug options for electronics.

It is located very well Room was dirty as well as bedding etc.

The room and bathroom was very clean and organized.I like it!

Nice location Breakfast

I reported the issues to staff and asked if there was anything they could do, including bug spray or another solution, but nothing was done to help. I requested a refund and was told the hotel couldn’t do anything and that I had to contact Expedia because it “wasn’t their decision.” After contacting Expedia, I found out they actually spoke with the hotel manager directly, and he declined the refund request himself. Another night we returned to heavy police and military presence outside in unmarked vehicles, which made my family and me feel very uncomfortable and unsafe. They advertise set breakfast hours, but they clearly do not honor them. I came down 35 minutes before breakfast was supposed to end and most of the food was already gone while employees sat around talking. No one wanted to restock anything or help guests. Overall, the cleanliness, customer service, and overall atmosphere were terrible. I would not recommend staying here.

It was mold in the bathroom and on the curtains in the window the hallway had a strong smell

Location Not up to date

The Breakfast was horrible and the food and juice dispensers were not sanitary

The rooms were clean, as well as the property. AC quit working in my room and staff was quick to help me and change rooms to resolve the problem. Breakfast could have been better, but the waffle maker made up for that as well. Near plenty of food options otherwise. Good stay overall, I'd stay again if needed.