Quality Inn & Suites Memphis East

This was not the quality facility we expect from our Travelocity reservations or Quality Inn. It was very run down, had an odd smell that permeated the building, and the staff person who helped us upon arrival had no idea what she was doing! We definitely did not try the swimming pool or the breakfast buffet due to the condition of the property.

No break fast, property not cleaned

Bathroom wasn't super clean, no batteries in the remote, sheets had holes burned in them. Front staff was friendly, but I waited for 15 mins for someone to check me in. Breakfast was less than desirable. It was essentially just waffles and toast. No fruit or biscuit options like advertised.

Maximum 2 stars

Room was not clean, no assistance at front desk , hot in the whole hotel

Do not stay here.. unsafe,dirty , no pool , homeless hang out lots of druggies, prostitution on the corner

My room I reserved was not even what I ordered. I reserved a room with king size bed and they gave me two queens instead for same pricing for one night as the king. Stains on tv remote and the tv stand. The tv wasn’t working, room was hot and stuffy. No soap at all for the shower. Overall this place was a rip off for the quality of my stay. I would stay away from this location for other travelers passing through.

Clean rooms. Tv didn't work and wasn't repaired.

The front desk lady has a horrible attitude.

This hotel was nice at some point. Now not so much, very run down. It is in a very sketchy neighborhood lots of homeless people around the neighborhood. Was somewhere to sleep that is about it.

When I check into the rookies was a roach that greeted me by name. Front lady was nice and help. That it. Run down hotel.

We had a very unpleasant experience at this place. The environment felt dirty and poorly maintained, had to wait for a front desk person and we did not feel safe while we were there. There were several people lingering around the property who looked to be using, which made the atmosphere uncomfortable and unsettling. We Had someone stop at the side door and wave us to their car we ran to what was suppose to be our room to find the door was wide open with a hanger stuck in the top of the door to hold it open the hallways had stuff all over making it a fall hazard. On top of that, the smell throughout the area was overwhelming — strong cigarette smoke mixed with other unpleasant odors. We ran back to our car and left tried to call To check out couldn’t get through to anyone. This place doesn’t even deserve one star if I could leave no stars I would. Overall, it was not a welcoming or secure environment, and we would not feel comfortable returning.

They didn't clean the room every day. There was spiders and other bugs in the room and bathroom. The tub was too high I couldn't get in there. The handicap chair couldn't fit in the tub. The breakfast area didn't have muffins, or fruit and there wasn't any milk for the cereal. The hotel staff was ok. The pillows was flat. It wasn't a comfortable stay. The neighborhood was a good area. I used to live in Memphis. ☹️☹️☹️☹️

The pool looked like it had not been used in years..all the furniture was outdated . There was stains al on over the floor

There was a lot of convince of gas stations

Room is old with broken furniture and leaky sink. Staff are friendly but breakfast options are terrible.

I will not recommend this place to anyone.

Slow check in, key card reader for outside door not working, pealing paint, canibis smell in hallway, worn furniture, mem

Breakfast was simple but floor was dirty and no paper towels for two days. Overall the motel was new and recently painted but it had a strong odor of pot.