Sonesta Simply Suites Memphis

Nasty ass hell The room was very nasty in stanky with running roaches

Nothing I would not recommend this property. They overcharged my card that I used for deposit. I paid with after pay. It is not a place I would recommend.

Nothing really The facilities were not clean. They also charged my card falsely. Don't go there

I only stayed in room for about 1 hour. First off I was given a room the was occupied, then the remote wouldn’t work for the second room. The clerk took forever to come up, the room was also blazing hot with the temp at its lowest furniture old. The hallway and room were extremely hot, tv didn’t work no one came in timely manner. Refrigerator looked terrible, furniture damaged. Too much for the conditions of these rooms.

Nothing Roaches were horrible

My room was dirty and roaches was every where dead and alive. This hotel is terrible then the furniture and the cabinets was broken. Never rent again

Nothing Staff was rude. Staff racist. Staff was always sleep or on phone. Staff don't respect blacks. Roaches n bugs everywhere Straight nasty. TV Don't work. It's the bad experience I ever had at any hotel.

Yes someone was literally getting murdered in the room above us. It was not in a good area. I couldn’t get a refund. They charged a deposit we weren’t told about.

How big the room was Didn't like that my fiancé's car was broken into and his wallet and things were stolen. Also other guests windows were busted out.Had to keep a good eye on our vehicles

It had a kitchen I came in and my door was opened

clean no towels and from 12am to 6 am the people on the next room were fighting and i called the office and they didn’t care and didn’t do nothing about it

nothing the hard bed, the shower did not get hot.

People were out front arguing LOUDLY @ around 3am. Doors banging during 11am til I left way before checkout because of disgusting feelings towards this place. ABSOLUTELY NOTHING LIKE OTHER SONESTAS FOR SURE!!! WASTED MONEY!!! and it makes me very cranky.

Location only They were very crooked. It was 2 employees that demanded we pay with cash. So they could pocket the money. They put us in a room (324) which was not clean, bathroom have mold on the walls and the ceiling. Toilet kept stopping up, the kitchen sink had a bad leak, and I had to buy a bucket to put under the sink so when I washed dishes the bucket could catch the water leaking. Then it was so bad we had to dump it twice a day. They would not put me in another room. Keep in mind they said I couldn’t book through booking.com anymore because they specifically put me in room 324 and demanded cash payments. I am sure Sonesta Simply Suite does not even know that room 324 is getting rented out because they would not give me receipts when I paid in cash. As soon as I demanded to be put in a more cleaner, comfortable,operable room and mentioned about me calling code enforcement. He threatened to put me and my family out. Then I finally demanded to be treated like a paying customer who gave them $109/ day for 50-60 days he told me I had to check out in the morning. I will be following up with my attorney and contacting Sonesta Simply Suite corporate office because I am sure they are not aware of the scheming and terrible Customer Service that they display. I am a very patient person and put up with a lot of BS from their shiesty staff. I even have proof through cashapp that I paid a Kal Patel over $4200 in payments for room 324 on top of 2,000+ in cash. Keep in mind that 2 of my kids got sick several times which had to have come from the mold on the bathroom walls and ceiling.

Absolutely Nothing, location was ok Nothing

Absolutely nothing I hated everything. There was stomping and jumping upstairs. There were power tools and loud mexican music in the hall. There are thin walls. I could hear the guy next door yelling and arguing constantly. Hotel did not respect my disability wishes

STAFF LIED ABOUT TAKING A DEPIOST WHEN CHECKED IN AND REFUSED TO RETURN IT TOOK 4 DAYS BEFORE I HAD TO GO TO THERE AND DEMAND MY MONEY BACK I WAS YELLED AND CUSED AT AND HE THROW THE MONEY AT ME

Price Everything else. The entire hotel complex smelled awful, was roach infested (especially in the room), towels were dirty/bloody, staff was inattentive, and the room floor was soaking wet. Had to book another hotel to stay at for a couple days. Never again!