voco Hotel Napoleon Memphis by IHG

The lobby was very nice as well as the room. However, during the duration of the stay the elevators were out of order and we had to climb six flights of stairs to get to our room. When we got to our room the A/C unit was stuck on 85 degrees almost the entirety of the stay. We called the front desk multiple times with no answer and when they finally answered they stated there was nothing that could be done and the only other option was to move to a room higher up in the hotel.

elevator broken. property run down.

Very nice hotel. Reasonable self parking lot right next door.

Very good

It is a beautiful hotel with nearby spots to dine or hang out.

Location was perfect to experience downtown, the decor throughout the lobby and restaurant/bar was great with a good variety of coffee table books, and the bartender was amazing and made the end of our night absolutely fantastic. Wish there was a pool or hot tub but we understood why not as it is a historical building/area so it most likely isn’t possible for them to renovate past a certain point, the mattress in our room was noticeably stained after lifting the sheet and mattress protector to check for bedbugs (I was a housekeeper some years ago at a different hotel so it’s routine to check even in the nicest of places) - no bugs, just stains!

Everything was perfect

Good

The cleanliness of the rooms staff was friendly most of them.

Very good

Our room had a handle missing on the bathroom door and hand soap instead of shower gel. No other little amenities like shower cap etc. For the price of the room it was to say the least a disappointment. On check in we were told breakfast was until 11am. I went down 10 min before 10 and was told that breakfast was closed and that it only went until 10. The front desk clerk was not helpful in any way and I had to suggest to her that perhaps she could talk to the chef and ask if he could make an exception given that it was the hotel’s mistake AND it wasn’t even 10am yet. She did so begrudgingly. I would never stay here again and would not recommend it to anyone.

1. Parking for this hotel is horrible. It is done by a 3rd party vendor that is not associated with the the hotel whatsoever. Total disaster when it comes to parking. Oh, be careful also, there might be a Memphis baseball game going on at the same time which limits where you can park. 2. Breakfast is not included, although my receipt says breakfast for 2 included. Food and beverages are, you guessed it, provided by a 3rd party vendor attached to the hotel. Simple drinks and food items were offered which both food and alcoholic drinks were subpar. 3. The hotel looks very boutique(ish) but they are not. The handle on the shower was an issue, the TV was once again horrible. I am not one to do negative reviews y'all but this one really deserves the sub par rating. Will not recommend this hotel to anyone. Sorry but I cannot do to many reasons.

Very good

Exceptional

The staff was very friendly and our room was a roomie and very clean

Older building but very well maintained. Staff was friendly. Room was clean and comfortable. No parking associated with the hotel. However there is a convenient garage next door with reasonable cost including in ,& out privileges. The Hotel is in a great location in walking distance to activities. We would stay there again if visiting Memphis.

Nice hotel, friendly staff and great location.

Great location. Super clean place and the rooms had a great ceiling height. Staff was very friendly as well.

Superb

Beautifully decorated and walking distance to downtown. Would stay at again.