Sleep Inn & Suites Merrillville

Hotel staff & facilities were all very nice / location & access was a little sketchy however …

We shouldn’t use terrible but nightmare or horrible to describe our 4 nights stay there. Everything in the hotel is stinky, including the carpet, breakfast( they couldn’t start breakfast according to their promised schedule), facility(the bathroom has disgusting smells; the towels are not very clean and smelly) and environment (a lot smoking just in front of the entrance and not easy to find the entrance because it’s inside a factory compound with some trucks every where) around it. And the workers are doing innovation from early morning till 10:30pm and the manager said he can’t do with it and can only change a room for us whose bathroom is out of use because the drainage has big problems. He promised to get some discount for me when we check out but he disappeared the next morning and the other staff had no idea about his promise!

My room was clean which was awesome, however there is a stinch in those long hallways that made my stay less awesome. The remodeling they are working on is not complete so those carpets need to be pulled immediately. Very reasonably priced which explains why there were all kinds of people there from all walks of life. A little sketchy! I did appreciate the hot breakfast and the pool amenities.

The room was clean and comfortable. There was a strong cigarette and air freshener smell in the lobby. The carpet in the hallway was stained and torn.

Property is not very clean, coffee was pretty much see through. The breakfast was terrible as far as options and how the food looked. There was what looked like mold in our room - and water leaking all over in the halls and stuff. Beds were great, but they don’t clean out trash and things daily.

One area that could be improved is front desk availability. On two occasions, I went to the reception desk for assistance and waited about 10 minutes without anyone present. Having someone consistently available would enhance the guest experience. On a positive note, the complimentary breakfast was very good, and the hotel's location is convenient, less than a five-minute drive from several restaurants and shopping centers.

Honestly room was clean. Comfortable bed. A/C was great. Downfall was the tub. Gross would be the word. Plenty of hot water. F- to the Staff. 4 day stay room never got cleaned. Asked but never got done. Gave bed sheets 3rd night to front desk. They had no replacements. 11:30 pm finally got one sheet ?? Will not stay again!! Would not discount or refund any cost. Would give me discount next time. What a joke!!! If I was hotel.com I wouldn't put them on my page.

This hotel is still under construction while the room we were given was clean and pretty nice. The bed was hard. The television did not work. We went to the office, but it was never fixed when we got there. We were charged $100 deposit and and it was not refunded that they said we smoked me and my boyfriend don’t even smoke. They kept our deposit refused to give it back so don’t stay at this hotel in Merrillville. There are many other nicer friendlier hotels in the area.

Awesome and safe place to stay. Great staff

Comfortable bed . Quiet environment. Decent breakfast Nice size TV except that the signal goes out during rain storms ( Dish antenna).

No breakfast wasn't good, rooms smelled molded and AC leaks

traveled with family. the rooms were clean and spacious. bed was comfortable. staff was friendly. hotel was around a lot of shopping and dining options. the pool looked nice but didn't get to use it as it was raining. breakfast was typical. i will stay here again next time.

The room started off great with a nice layout & updates in the not too distant past…until I discovered that both the sink & tub did not drain properly. The hallway smelled like pot in the morning. I had to turn on the waffle maker myself & discovered almost no batter available. Both the morning & afternoon staff chose to help someone behind me instead of focusing on my needs during my transactions. It was disconcerting to not feel valued as a customer. They were quick to respond to my husband’s concerns about a family who had been hanging around in their car for hours, coming inside for drinks & restroom breaks.

Exceptional

Exceptional

Very good

Poor

Superb

Cleanliness, very good bed, nice decor, very spacious and very quite! None to report.

The pool seemed kinda dirty. I didn't see any filters or anything