Grand Beach Hotel

The hotel is very nice , clean and comfortable very well located in mid beach.however the main restaurant was closed to the guests because it was being used only by the FIFA team that was at the hotel. There was always a long wait for our meals in the temporary restaurant that the hotel had available for the guests that was really frustrating. There was also a lot of security in the hotel .We never received any information about hotel limitations during our stay prior to check in. We would have stayed somewhere else if we had known prior.

Everything good. Thanks for all.

The bathtub was clogged. The toilet wasn’t working. I asked them to please fix it. I went outside. I came back for two days. Nothing happened despite all my attempts very disappointed.

Very good place to stay

No room services in beach before 12 p.m Towel need card

I loved everything about this resort other than our air kept going out in our room EVERYDAY!

Great location, very clean.

The hotel itself was amazing. It did have good pool and jacuzzi. As an expedia silver member I was eligible for an upgrade and free wine; when I asked for the same they did not provide me an upgrade. They mentioned they were fully booked and did not provide free wine bottle as well.

Was so close to the beach

Check in was a nightmare not accommodating at all. Front desk clerk was not accommodating and rude. Hotel was beautiful and bakery staff was so sweet. Pool and hot tub was amazing!

The hotel call operator was so rude and not helpful. I was charged for early check-in when I explicitly said no at the counter. I was not offered the option to just store my luggage at the front desk. When I tried to call about my bill, half the times my call did not go through, and the other half I was transferred to the accounting line with no one available to help. Finally when I was able to make a call, I got put on hold before I could fully explain the situation. I am honestly really disappointed because the hotel was really nice, but the staff just made it so hard to deal with.

We got to celebrate my daughter’s wedding in Miami and everyone was very attentive and great service.

No customer service at all. They are not welcoming and accommodating. Maria is a horrible manager. It was a very bad experience.

The hotel was nice and aesthetic but the staff was horrible. Not helpful at all but the hotel itself was great.

Wonderful

Horrible don’t stay here!!!

It took a few calls to get lights mended But no one ever came to repair or help even though I asked reception on three occasions After all these problems when I asked to check out at 2 instead of 12 - when I was only allowed in room at 3 , I was promptly charged $200 to my card

La limpieza de la habitación podría ser mucho mejor, no arreglaron nuestra habitación… Maria la recepcionista no fue amable en su trato ni en su manera de hablarnos, se sentía bastante estresada. Los demas fueron amables! El Room service termina muy temprano

The condition of the room was unacceptable. There was a significant leak that disrupted my stay and made the room uncomfortable. I reported the issue right away, but nothing was done to properly resolve it, and I was not offered any compensation for the inconvenience. The bathroom was also extremely outdated and in poor condition. It looked like it had not been renovated in years, and the shower curtain had visible mildew on it, which was both unsanitary and unpleasant. Cleanliness should be a basic standard at any hotel, and this room fell far below expectations. What made the experience even worse was the lack of support from management. The manager showed little concern for the issues I raised and did not make any meaningful effort to address the situation. I left feeling ignored and disrespected as a paying guest. Overall, this was one of the worst hotel experiences I have had. Between the apparent racial profiling, the leaking room, the outdated and unclean bathroom, and management’s failure to take responsibility, I would not recommend this hotel to anyone.

Hotel was amazing. Pool and beach were amazing. Staff were amazing. Room was PERFECT. What a view. Perfect amount of space. Will absolutely stay again!! Can't thank them enough for such an amazing time for a birthday girls trip! Only minor negative - Would've liked to have known upfront that you have to valet the car to park and the valet cost is 58$ a night.