Mondrian South Beach

Everything was great

Rooms could have been cleaner

Everything was great

Staff was amazing. They were the ones who really made my experience enjoyable. However, the barcodes early and the finishes in the room were not all the way 100%.

Our room was only cleaned once. It was suppose to be cleaned three times. Also, was disappointed there was only one pool. Limited chairs for sun bathing. I would not stay there again.

We were there for Miami swim week. Hotel staff were overwhelmed, and the property was not prepared.

Overall, great experience. Very spacious rooms. Outdoor pool area beautiful.

The property was absolutely beautiful. However, the additional charges at check in were off putting. Housekeeping was not consistent. Body wash and hair supply was empty we had to ask for it at the desk when we returned we found it on the table versus it being mounted on the shower wall. Those were the minor things that would lead me to rating them a 4. Otherwise the staff was very friendly and a super special thank you to the gentleman who continuously took care of my mother everyday. He is a blessing, sadly I did not get his name.

Beautiful property

The room was great

Nice clean and elegant

Was really looking forward to staying here. The foyer to the hotel is really nice the rooms are big but could be done with a bit of an update in some areas. Had to get shower fixed but they seen to that fairly quickly. One member of staff was super friendly but the others did their job fine but could have been a bit more pleasant. No idea why they have a kitchen area but absolutely nothing in it.

We had a great time, and everything was clean and easy to access. The staff were truly helpful, and everyone had a positive, friendly approach, including Luis from the concierge team.

Love the hotel will stay again

The hotel was in a great location, however the rooms and the staff don’t deserve two stars. Room are not clean house keeping so bad. The front desk make you feel like you are staying at the hotel on their treat. I would definitely give this hotel 3 stars.

Great staff

Great location

The staff there was amazing

I have never seen a 5 stars hotel got this policy!When we called the front desk because our room was not done, this was their explanation.. What about if you spoil your sheets or you have a baby who drop his milk ? You sleep in dirty sheets for 3 days? come on ! This kind of saving is ridiculous when you see some staff members walking around , doing NOTHING... Reduce your staff and increase the cleaning team! your clientele will appreciate very much...

Rooms need to be more clean