Grand Texan Hotel And Convention Center

Internet was down all week had to use my on wifi cost me additional monies with phone carrier due to location of hotel

Riff Raff.

Location

They did not offer breakfast

Nothing Dirty sheets stained with body fluids, smoke alarm missing batteries and weed stench, old decrepit mattress just outside the room. The owner was rude from the jump. The front desk guy said we would get a refund in the morning from the owner but owner refused the next morning even though we spent a total of 3 minutes in the rooms. Unsafe outside with not enough lighting. Pictures on the website are from a different time before this place went downhill. Total catfish of a property stealing people’s money.

Price

Unprofessional and a little run down

N/A

Nice friendly staff No laundry room

The price of a room The receptionist was rude, instead of handing me my Id and card back. He threw it. There was an odor inside the lobby. When I resched my room. The outside lights were broken, leaving the area in complete darkness. The overall cleanliness of the room was poor. Trash was still in the bin, the restroom looked like it hadn't been properly cleaned in a while. I refused to stay in a place like that and made accommodations elsewhere.

Price vs room

The place was very beautiful and very safe I paid for a decent price for my room, it wasnt horrible but it wasn’t cheap either of a price, but the man made me still drop 100 for a deposit and when i asked if they had a pool and if we could use while we stayed, he said he had to charge more on top of that for pool use, and room was clean but we had stains all over the bed, on top of that out of everything, we were definitely not happy with paying more money just to not use a pool and still have stains on a bed on our stay.

Price vs stay was acceptable Waited 3 hrs to check in, no staff was available, maintenance staff tried to charge me $ 100 cash deposit to get my room that was already paid for when check in showed up they tried to charge me $100.00 deposit . Was told even though hotel advertised breakfast it wasn't for online guest only walk ins . Place could really be something but first need to understand what customer service is . Pretty weak in that department

I did have to check out earlier than planned, but overall the staff was respectful and kind from the beginning. It may not seem like the place for you at first, but honestly, it might surprise you.

Scary and very dirty

Filthy.

Nothing They took our money .

The price and location was fine. I had to leave on wensday instead of friday .asked but no creadit or refund was giving . Also i reserved a single king room and instead was given 2 queens in a diffrent room then requested. They rented my prepaid resevation out .and no kind of refund or creadit for needing to leave early .came a day early late and was charged 20 mor for the first night .only to make me check out then hours later put me back in wrong room they had me xheck out from .

DO NOT COME HERE !!!!!!! STAY AWAY FROM THIS SHIT HOLE IT'S NOT A GOOD IDEA...... I GIVE THIS HOTEL-10 STARS....

Very few tv channels