Hilton Garden Inn Minneapolis University Area

Room was not great, dated and a bit dirty. Location of the hotel is terrible, far from anything like good bars/restaurants. Parking is super wonky. Spa was closed, pool was a bit nasty looking. Would not recommend. Not up to Hilton standards.

The staff especially the lady who prepared and served us the breakfast was amazing. We enjoyed our stay and we hope to come back again.

Everything was nice

The air conditioner in my room didn't work properly. It would run for a couple minutes, then shut off. The room was uncomfortably hot and slightly muggy. It never got to a comfortable temperature. The second floor ice machine was out of order. The hot tub was also out of order, not that I ever wanted to use it, but it's indicative of a larger issue. The breakfast was decent, but it should be complimentary. It was not any better than the complimentary continental breakfasts at most other hotels. The staff at the front desk was nice.

Very good

Hotel was nice and clean room was very fresh and clean and staff was very respectful and nice

Good location and decent sized rooms. Parking is an issue especially with lots of theft in the area. Also was loud on our floor until 4 am on a Saturday evening.

I reserved a king with accessible shower (roll-in entry) but the room we received was a double queen and the shower was not wheelchair accessible. We did not make a fuss about it, but it could have been a serious issue. There are discrepancies on the hotels.com app versus the hotel, such as the time and cost of the breakfast buffet. The app says it’s $10/person and closes at 9am. The hotel says $15/person and closes at 10am. The hotel staff did not offer to adjust the price to match the discrepancy. The parking garage was fairly convenient once we knew where it was and how to access it, but the spaces were a bit narrow for our minivan, and I had a large truck parked behind me so it was awkward to get out of my space. The spa in the pool room was not available for use. It was a comfortable night stay, and conveniently located in the city for our stay. They had excellent pillow options. I did not eat the breakfast because I thought it had closed before I returned to the hotel to eat there, and chose to eat somewhere else.

Clean room, great location, parking is pricey and if garage full have a little walk for same cost as parking on property.

Note that PARKING is $30/ day. Was not clear when booking. Garage is very tight for larger vehicles. Room card or Hilton app needed to open garage. Breakfast can be included or not depending the type of your reservation. If you’ve booked with breakfast through Expedia, make sure they give you the vouchers at check in. Such a voucher allows you to get one item off the menu, and 1-2 drinks. Keep in mind that breakfast here takes a long time. Lobby area has cold lemon water and hot coffee until 10 am.

They do charge for parking and the stalls are quite tiny, especially for a SUV or truck. One of the nights we stayed 9 cars parked in front of the hotel on Essex Street had their windows smashed out. So it was worth paying! The hotel is clean and the beds are comfortable. For the most part we had a good stay. A couple minor issues but nothing we couldn’t live with. We were on the 4th floor and the ice machine didn’t work, so we had to take the elevator to the 3rd floor everytime we needed ice. The water pressure in the bathroom sink was very low. The air conditioning definitely worked. It was freezing in our room. But when you moved it up a degree it was too warm. We got an extra comforter from the front desk. The sign in the bathroom mirror says rooms are cleaned every other day but we had to request this to be done, it wasn’t automatic. Bar hours showed 5-10 and it was closed at 9. Maybe no business, but it was a Saturday night.

Hotel was… interesting, used to have the finishing of a nice hotel but run like a budget one. Everything is slightly messy, there are only like 50 parking spots in their garage so good luck getting a spot that cost you 30 dollars a night. The ice doesn’t work, or the door doesn’t open, or the housekeepers walk into your room while you’re sleeping without knocking, it was always one more thing

Had good experience staying there for 6 nights. Would highly recommend if you are visiting the university. Very convenient to get to downtown if the two cities and the museums.

I stay here annually for a week long work event due to location. The place is clean enough, just looking like some updates could take place. Lots of spots on carpet in the hallways, some marks on walls in the room, some wear and tear. The parking is the worst I have ever experienced and I am even comparing to NYC and LA. The parking garage is so tiny, and the spaces are really small. This is MN, so you get a lot of pickups and SUV’s in the garage, and they are line to line in the spaces. First level has spots until the end, then nowhere to turn around if there are no spots available, so you have to backup the entire length of the garage. Lower level is not much better. There is a bar/restaurant on site, but even though hours are listed, it is rarely open in the evening. Haven’t used the pool area, but it looks ok, just small. This is in Minneapolis, so space is limited, and I understand this is more of a work travel than vacation hotel.

Our 11 day stay was decent enough. The team was all friendly & helpful. During our stay the parking garage was at capacity almost all the time which was a huge inconvenience to park in the overflow lot across the street especially when they charge $30 a night to park in the garage. But the manager took care of our frustrations. The room was clean & fresh, housekeepers do a great job. As far as the public spaces those need more attention. There was hairballs in the hallway on 3rd floor our entire stay. 2 of the 4 ice makers did not work. The hot tub broke on our 3rd night and we were unable to utilize this amenity. There was a ceiling leak in the women’s lobby bathroom during most of our stay. There was also a ceiling leak in the breezeway at the side lobby entrance. This could be a beautiful property but the maintenance department needs to take better preventative care of this building. As well as the public spaces need to be cleaned better if not multiple times a day during high volume guest use. We only ate the breakfast once and it was good but took a long time as I only saw one breakfast attendant working our entire stay. We ate breakfast elsewhere as we were on time restraints. Hope this input helps the team focus on items mentioned for improvements.

Breakfast was an extra $15 and WiFi had a cost too.

This property is going downhill fast. It’s clear the lack of cleaning and maintenance is taking its toll on the rooms.

The indoor spa was also out of service, which was disappointing. The rooms were well-kept and parking services were straightforward, which was a plus!

The staff was nice friendly and the check-in was very easy. The room was nice and clean and I recommend this hotel.

Fridge didn’t work. A/C wasn’t working. Tried switching rooms and put us in a room that was already occupied. Walked in on other guests. Then had to settle for the room we started with. Did not stay in the room we had picked online. Put us I. A different layout. It was importantly to have separate area for pullout. It was not the correct room. Patched on walls left unpainted. Marks on the bathroom wall. Wasn’t clean in bathroom. Shower had discoloration on floor. The staff allowed us to check in an hour early which was good.