Home2 Suites by Hilton Minneapolis-Eden Prairie

Nice big room, good for big families. The blind did not work, I notified the front desk, they said they would send someone up, Never happened. Breakfast area was tight, when it's busy the area gets really difficult to navigate around others eating. Overall a good place to stay, I probably would stay again. Felt safe and close to everything.

This property is so well maintained, it’s right off the interstate but yet still quiet, there’s lots of parking available, and the rooms are spacious!

Exceptional

Exceptional

Great stay in every way

Exceptional

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Good

X

Friendly and responsive staff

Since this hotel seems to be designed for potential long-term staying there wasn’t really a real comfortable place to sit. The couch is fine but it needs a nice comfortable chair like a recliner that You can lean back and have your feet up.

Another thing, with the TV channel selections, there were a lot of different religious channels and a lot of infomercial channels.

Nice facility.

The check-in process was total chaos, long lines the staff didn’t seem to know how to do things as if they were not properly trained. Did not give any instruction on breakfast, any of the amenities, etc.. There is not enough seating for guest to eat for breakfast. The staff was incredibly rude. The breakfast food was ice cold and or out of stock. The picnic area and the grills were disgusting. You couldn’t use the grills even if you wanted to because the staff couldn’t help you and they were so dirty that you couldn’t grill on them. The room had electronic shades and they wouldn’t work because they needed to be charged and when we called and asked about it that’s what they told us. Well, you know they need to be charged well how would we know that and how do we charge them when we asked about the grills and if they were ready I don’t know. Just go out there and figure it out they should work. I don’t know. I’m here by myself. I can’t help you are the answer that we got. In our room there was a huge leak When you ran the sink so there was water everywhere told them about it and all they said was sorry, but never came and fixed it and when you were looking for a front clerk to help you, he was sitting in the lobby on his phone. He couldn’t be bothered to help the guests. Frustrating situation, would not recommend.

Staff was helpful. We had a nice stay. Room was clean. If we come back to the area we will definitely stay there. Also was nice being conveniently located and on the outskirts of Minneapolis.

Very friendly staff except they didn’t bill me correctly. We wanted it divided in half on 2 cc. They billed the full ant on just one. Spoke to them in person on this too. Lobby very clean. Room needed attention. Had to ask twice for clean towels. Bathroom not cleaned as well as it should have been. Bathroom sink was clogged, didn’t drain until we called front desk. No bathroom sink stopper, broken, bathroom door doesn’t stay open.

Very good

We had a great day. Clean quiet and comfortable. Great breakfast in the morning.

The room was not cleaned on the two day schedule promised. First and only cleaning was on day 4. The breakfast buffet items were not resupplied on a timely basis.

My room was clean, large with a very comfortable bed. The shower and bathroom was large and clean. I had a Queen suite that included a separate bedroom from a kitchen and sitting area. Very spacious and felt like a small apartment. Easy parking