Quality Inn Mishawaka - South Bend

Exceptional

Good

Good

Clean & good location with lots of safe parking . Good variety of food options on breakfasts buffet. Nothing… Everything was great.

Pleasant

Superb

New owner doing great changes here. New staff is super nice and the housekeeping is nice and made sure everything was fresh and clean. Really impressed with the way this hotel has changed for the better.

Clean room, fresh remodel. Quite stay.

Superb

Good

Place is rated as 8 on your website. This motel is very dirty. We found soiled toilet when we moved in. We left due to dirty conditions. I can send you pictures. Dirty room, dirty carpets, dirty walls. I did send pictures on 7/18/26.

The room was clean and staff was very friendly. They are going through a bit of construction/update but still manageable. Only thing it does not have an elevator. The hotel is two floors and you would need to carry your items up the stairs. We had a quick weekend trip so it was not a problem for us

Good

Pleasant

Superb

Friendly people, better than most continental breakfast.

This place is gross.

Bad

The Staff and Breakfast The Staff

We are well traveled so we have seen a lot of hotels. This one was not updated. Rusting metal everywhere , falling apart, the door and window didn’t completely block out light. Very rude staff at check in. Had to stay here 4 days for a basketball tournament as we were booked as a “stay to play” with a travel agency. From the beginning, we had an awful time checking in as the staff did not have our room available and refused for over an hour to give us our room without a “confirmation number”. We had to call the travel agency, the director of our AAU program all giving us the same number that she said was not the right number. We had emails confirming the 3 booked rooms and still refusal, a manager finally came and we showed him the email that we had two days prior confirming our CC number . He told her to give us a room and she still tried to argue with him that we didn’t have a confirmation number!!! We have 3 children and were at the check-in desk for over an hour trying to get our room. When we got in there it was just in poor condition, we were 20 minutes from the facility and in not a great part of town we learned very quickly. Just cheap shortcuts everywhere, pancake machine not working, breakfast service closed down earlier than stated times. Would not recommend or every stay again, will honestly never stay at Hilton express just to be safe that we don’t experience this again.