Quality Inn Mishawaka - South Bend

Clean room, fresh remodel. Quite stay.

The room was clean and staff was very friendly. They are going through a bit of construction/update but still manageable. Only thing it does not have an elevator. The hotel is two floors and you would need to carry your items up the stairs. We had a quick weekend trip so it was not a problem for us

This place is gross.

We are well traveled so we have seen a lot of hotels. This one was not updated. Rusting metal everywhere , falling apart, the door and window didn’t completely block out light. Very rude staff at check in. Had to stay here 4 days for a basketball tournament as we were booked as a “stay to play” with a travel agency. From the beginning, we had an awful time checking in as the staff did not have our room available and refused for over an hour to give us our room without a “confirmation number”. We had to call the travel agency, the director of our AAU program all giving us the same number that she said was not the right number. We had emails confirming the 3 booked rooms and still refusal, a manager finally came and we showed him the email that we had two days prior confirming our CC number . He told her to give us a room and she still tried to argue with him that we didn’t have a confirmation number!!! We have 3 children and were at the check-in desk for over an hour trying to get our room. When we got in there it was just in poor condition, we were 20 minutes from the facility and in not a great part of town we learned very quickly. Just cheap shortcuts everywhere, pancake machine not working, breakfast service closed down earlier than stated times. Would not recommend or every stay again, will honestly never stay at Hilton express just to be safe that we don’t experience this again.

Nice hotel

Worn and torn floor carpets and ceilings. Need to clean the floors more frequently. Laundry room looks like a mess.

Room was clean and queen beds were nice. Bathroom sink frequently backed up and two of the lights were burned out. Hallway carpets were threadbare and upturned ends were peeling away from the walls, giving the entire hotel a much more disheveled look than it probably deserved. Breakfast was very good for the money (free). Air confining in room worked well but traveling partner said it frequently felt excessively humid to him. (It did rain on and off during our stay.)

Muy buen servicio y atención

Good

There’s some construction going on right now, which I did not know about because it was not listed.

Very good

Location Lost power for multiple hours shortly after we arrived

Good

Breakfast was not the greatest hotel needs work

It was very clean and organized, very welcoming. Nothing I didn’t like.

The hotel is in redecorating mode, so the common areas were a bit disheveled, but the room itself was immaculate. The staff were apologetic for the mess, but were extremely pleasant. I would definitely return

Room was clean but they were remodeling would been nice to know before our stay. And there was no elevator been nice to know that before booking

Staff was friendly The bed and pillows were very uncomfortable. There is no elevator. This hotel is very old but it was clean.

The staff member who checked us in was friendly and answered all my questions. They are remodeling once they are all done it will be a very nice hotel The doors to the rooms were hard to shut

Location The room was dirty especially the bathroom. The door had a gap in it that someone could look in.