Residence Inn By Marriott Mobile

Cordial and helpful staff

Only down fall was one of the bathrooms in the 2 bedrooms water leaked to the carpet in the room! Location was great, staff was very helpful and friendly.. Host Tiara made us feel welcome. ONE OF THE BEST-WEEKENDS. We will definitely be back SOON!

Good place to stay! Thank you!

The staff repeatedly tried to shift the blame to the third party and took no responsibity. We are in our seventies. Our dog is 13 years old. The main reason we stay at Residence Inn is because they accept pets and slot us to the first floor. We had to lug our baggage and our dog, up and down to the third floor because of Residence's Inn mistake of taking our reserved room from us and assigning it to someone who was already there because the elevator was down. This trip was exhausting because of Residence Inn's mistake. Also, the shower was not clean. There was mold and mildew in the corners. The TV, shut off then back on frequently. When I walked across the room in white socks, my socks were filthy. The whole stay was ruined by their incompetance.

If you are looking for a clean place, this is not it, or a Marriott quality. The hotel has a strong musty odor, mattresses are worn and stained, A/C issues, animals are welcome here which is nice, but we noticed hair is up and down the carpeted hallways, the towels and bedsheets were clean though. Pool had no water, the laundry service are out of order. It appears to be a renovated extended stay place. The staff was extremely helpful and kind though, we appreciated their hospitality.

First room assigned had a busted electronic lock we couldn't get to open, as did a number of the rooms (I could see the damaged/cracked panels). The second room had a bathroom that reeked of mildew and a lot of little cosmetic dings (chipped paint, loose hooks, etc.). Won't stay there again.

There was a transformer blown so i could not check in. There was no ETA on when things would be back so i had to push on to my next destination without rest. It was not there fault but there should be contingencies for such situations

Got to check in early-staff very helpful regarding local attractions nice room as described

Our room was full of fleas. My son found them on his legs when he used his bathroom and the same thing happened to my husband in our bathroom. I told the hotel staff and we were moved. Unfortunately since we had our Golden Retriever he was covered with fleas after being in that room and we had to treat him and took him to the vet in San Antonio which was our final destination . Never again.

Staff friendly and helpful, outside landscaping on perimeter could have been cleaner.

It Was average.

Breakfast was microwaved eggs

The staff was super helpful and friendly. They really made our stay.

Yes

Suited my needs for a one night stay. Clean rooms. Comfortable bed.

Was a lil disappointed in the breakfast selection. I guess my expectations was a little higher being it's the Marriot. However area was clean and staff was extremely friendly.

Asked for no housekeeping, but they came in twice, once leaving no trash bags, once I only had 1 towel left, no hand towels, pillows thrown everywhere and my clothes left on the floor.

Exceptional

The location

It was like home The location