Candlewood Suites Montgomery- North by IHG

Exceptional

Superb

Loved everything. The Staff was beautiful.

The front desk clerk was awesome too many ghetto, looking people hanging around the property

She appeared to be the only employee on duty, and I felt so bad for her that I actually helped her clean my own room before I could stay in it. No paying guest should ever have to help prepare their room after checking in. I want to make it clear that this review is not about the front desk employee. She was kind, professional, and did everything she could with the resources she had. She deserves recognition for her customer service and was clearly doing the best she could in a difficult situation. Unfortunately, despite contacting both the hotel and Expedia afterward, I was unable to receive a refund. The lack of cleanliness and the way this situation was handled by management left me extremely disappointed. I hope management takes this seriously, improves housekeeping standards, and ensures employees have the support they need so future guests don’t have the same experience.

We had a great stay! The beds were SUPER comfy! Have nothing to complain about!

Room walls need to be cleaned and the large white blankets need replacing or better washing

Nope

Exceptional

Very good

Good

We checked in around 10 pm. The lady at the front desk was fantastic! She was so kind and very professional!!! Also the lady who was there the next morning was also very kind and professional at check out. We will definitely stay here again. Everything about our stay was perfect. There were no dislikes.

The suite was amazing. Very spacious and clean. The from desk attendant who checked me in was also amazing!

We booked a room approximately a month before our stay.i called the hotel the day of check in and was told they oversold the property and I no longer had a room/reservation. My family of five was left without a reservation or room at candlewood

Superb

They didn't have any regular coffee and it to 3 shifts to figure out to call another hotel for coffee. It was too late but I fine that to br unacceptable after paying over $250 for a hotel room.

Very good

Stuff is very helpful and friendly

In

I loved the heart felt welcome the front desk gave upon our arrival and sincere goodbye at check out. Professional in every way. Front desk staff smiled and was very engaging. Room was cleaned, accommodating of our needs; from the refrigerator down to the stove/pots. The walk-in shower was a PLUS. Especially the variety of body/hair care provided inside the shower. We loved it so much. N/A