Residence Inn by Marriott San Jose South\/Morgan Hill

Clean, nice, beautiful pool, and really great staff There is nothing I didn’t like

The property was in an excellent location in Morgan Hill, and it was close to the downtown area, and in a quiet location. I actually had booked a room that had shown false market with much larger square footage (than actually received), and it was supposed to have a pullout couch. Unfortunately, the only room they supposedly had remaining did not have a pullout couch. The desk attendant at the time of the check in thought the room had one, but it was just a normal couch, so it was very uncomfortable to sleep on. He was very nice, but supposedly there were no other rooms available. It was disappointing as a booking user, and as an Marriott Bonvoy member that I had to stay in a room that was falsely advertised on booking as much larger, and did not have a comfortable sleeping situation for two travelers. In addition, at first the hotel staff member told me I didn’t have a reservation there even though, I had booked it over 2 hours in advance, anf had immediately messaged the property. He later said the reservation was just “sent over to him”. He did find me the supposedly one remaining room, but obviously it didn’t fit the description of the listing at all, and not designed for two travelers.

It was decent.

The location was great! The HVAC was very loud. Just a very poor design.

The HVAC was very loud. Just a very poor design.

Exceptional

Cleanliness and faithfulness and infrastructure My personal opinion may be one or two items more can be included in break fastother wise good quality breakfast is served

Great location

Exceptional

Shout out to Cerrina for her kindness to myself and the group of gals I had for a weekend getaway! She was able to give us rooms on the same floor and make check in easy! She went above and beyond in making us feel comfortable staying at your hotel. The only suggestion I would have for breakfast is to have a couple of proteins like sausage and bacon and save yourselves time in creating breakfast sandwiches. The quiches were a nice option for those trying to cut carbs. Also the hot tub jets need instructions. Not sure if it was broken. All minor things in my eyes.

Very good

We don’t know. We prepaid for 2 suites 7 months in advance and we were bumped to a less convenient and less desirable property. Double booked and bumped us 1 day before check in, having prepaid for 7 months.

Exceptional

Very nice place amazing clean and exactly what we needed

Very nice place to stay. Definitely would stay here again. So many conveniences around the motel. Great stay

The room had a really strong odor, like they were trying to cover up cigarette smoke or something. Also too close to the highway

The breakfast had fewer selections, but it was free.

Exceptional

Room was ok. Hotel feels dated.

Very Nice