Caribbean Resort & Villas

The property is literally right on the beach, which was a huge plus! We stayed in the Dominican Tower. The property is definitely dated and does have a bit of a musty/mold smell, but being so close to the beach, I somewhat expected that. My son was playing at Ripken, and he had an absolute blast staying here with all of his friends. It was perfect for what we needed and we had a great time overall!

Everything was great. I have been visiting here for the last 2 years and every time I visit I feel welcomed, staff is always helpful and stay is always great!😊

Me gustó que estaban atentos a lo que necesitaba, pero no limpian ahora solamente traen lo que se necesita y sacan basura pero no limpian eso no me gustó

We booked a room that was in one of the tower buildings but when we arrived one was not available so we were put in the older smaller building with a nice pool which appeared to be best for adults. The room which had a kitchen area (loved it) and 2 double beds was okay though not well cleaned. There was a notice that each guest was responsible for cleaning the dishes used but none of the dishes were cleaned and I would think housekeeping would clean between guests...NOT! The floors were sticky and dirty. The mattresses were uncomfortable with one bed feeling as though springs were pushing through and when called about it the front desk offered to have one of them replaced the following day but we had to be present which took time away from our vacation so did not follow through with the offer WHICH WAS APPRECIATED! My plan was to spend 2 days in the spa- which is why I booked this hotel in the first place- The spa was closed on Sunday and Monday so I left a message and sent a text message as was suggested. I did get a call back mid day on Monday informing me that no services available for 2 days. The pool was great! Plenty of chairs available.

staff could be nicer.

Todo estuvo bastante bien, muy limpio, las piscinas, súper limpias, el personal muy amable y atentos un lugar perfecto para disfrutar con la familia 100% recomendable

Curb appeal invites you in, but once you get on the ride, it is extremely bumpy. Arrived and was initially placed in a run down, off resort location called the Jamaican building. Building is down the street from main resort and amenities and had its own parking lot, NOT the resort parking garage. The room was semi updated, but had a musty old smell. It is not what was pictured on the website. Feeling like we were mistaking placed, I went back to the front desk and was told that we were placed there because we booked 3rd party. I took this to be a lie because we had friends that booked on Travelocity and they were placed in the Dominican Tower on the main resort. I was told to contact Expedia as they would need to contact the property to authorize a move for us to the resort. I did just that. Went back and forth with Expedia who told me that the hotel places guests, not Expedia, but offered to call the property to request a move. They were not able to get in touch with anyone using the only number he claimed he could call and that all he could go is offer me 100 dollars one key cash for the inconvenience and we would have to request a move from the hotel on our own. Spoke w/ different agent and after speaking with their manager got moved to nicer room on resort. Minimal issues in room that were fixed. Laundry Room mostly broken. Arcade machines broken. Pool bar closed early Pools minimally maintained and dirty. Run down

Everything

The oceanfront room offered a breathtaking view of the beach and ocean, and waking up to the sound of the waves was amazing. The resort has multiple convenient beach access points, making it easy to enjoy the shoreline whenever we wanted. The room was spacious, clean, and included a beautiful, fully equipped kitchen, which was perfect for our family. The staff was welcoming, friendly, and always ready to help. The amenities were excellent, especially the indoor pools, hot tubs, and the variety of water activities for kids. There was plenty to keep our children entertained, rain or shine. Overall, this is a fantastic resort for families, couples, or anyone looking for a relaxing beachfront vacation. We truly enjoyed our stay and would definitely return on our next trip to Myrtle Beach!

Good location great room big room

Great staff, but rooms need to be updated

Ran out of towels other than that great

The pool area is extremely clean & very spacious instead of feeling like you’re on top of someone else. The parking garage is right across from the hotel and it is also very easy to maneuver. The only hiccup we had was we didn’t have toilet paper in the room upon arrival, which I’m sure was just an accident but everything else was top tier and I will be a returning customer!

👍

I stayed on the 9th floor with an amazing view of the ocean. I stayed in a suite with a kitchenette. The kitchenette did not have any pots and pans. When I complained to the front desk, I was told that they did not have any available. They didn’t bring me any pots and pans until after my appointed checkout time. I also had a hard time getting fresh towels and wash cloths. I called at 738a, but I did not receive towels until the afternoon. The property was amazing, the amenities were amazing, but the customer service was poor. I ended up going to the store to purchase my own pots and pans. It was a nice location that was close to everything.

Everyone was nice i loved the stay will be back

the hotel room floor was terrible. Always wet for some reason. House keeping was TERRIBLE!!!! They Only took out the trash and left towels in the room. Who ever heard of a hotel telling you they don't fully clean your room or make the bed unless you stay 5 nights. Not ever planning to stay at this hotel ever again!

The room was clean but the ceiling had mold on it. If you have all the beds out , couch bed and Murphy bed it is cramped. Lots of pool options to choose from and convenient pool bars!. Need more tubes for lazy rivers. Parking is tight for big cats in garage across the street.

I was put on a floor room. We had fruit flies bad. Cleaning staff was supposed to clean the entire room because we stayed a week but they did not. Had to practically beg for towels and for them to take the trash. Always had an attitude when asked for anything. Spend your money elsewhere. I’m not a complainer and this is the only bad review I have ever left. Hope it helps.

There were so many pools and lazy rivers. Loved the DJ that was at the pool!! It was so much fun! Rooms were a good! Definitely will be back