The Prince Kitano New York

I was very impressed with the service from all the staff. The breakfast was great and I appreciated the personal service received even though it was a buffet, we still had the staff provide us with coffee, juice, and anything else we needed. This was a first for us. The room was spacious for NY and I specially loved having a bidet. The hotel's location is perfect. Steps from Grand Central Terminal, restaurants, 5th Ave. Pur room had viewing to the Empire State Bldg. The Roof Top is beautiful at night. We will definitely stay here again and totally recommend it. It's a gem.

Nice place wonderful view

Great hotel! Clean and nicely maintained the staff is amazing. Highly recommend

Great location great staff great service

Great hotel with an amazing breakfast!

I requested cancelation, and I was still charged for room.

Quite simply this is our favorite hotel. Great location but actually very quiet in the room and we always get a great night's sleep. Fantastic rooftop bar. Great service. Amazing breakfast. Everything perfect!

Excellent

A very clean and organised hotel. Our stay was very comfortable.

Great location. Quiet clean lovely hotel

There is no herbal tea in the room. No gym. Breakfast not great. Location and staff are great.

Loved loved loved this hotel! Everything was perfect. Really great staff, especially the gentleman who was in charge of breakfast (didn't catch his name). Will return for sure.

I always come back here when I'm in New York- the beautiful building, the clean and warm rooms and lobby of a Japanese style hotel, the brilliant location three blocks from Grand Central Station, and the charming chocolate shop downstairs all add up to a great hotel. But what puts it over the top is the staff- from the front desk to the doorman to the breakfast team- all work with seamless perfection. However, the staff at the rooftop bar particularly stood out this time as the weather was great and we were up there a ton. The gentleman who was our most frequent host, the servers (one was from Dallas!), and bartenders made the beautiful views that much sweeter with their friendly and accommodating service. Simply the best.

We had an excellent stay and truly enjoyed the hotel. The service, cleanliness, and location were outstanding. My only suggestion for improvement would be the lighting in the guest rooms. At night, the room is quite dim, making it difficult to get ready, read, or pack. I would also recommend adding a mirror in the bedroom, as the only mirror is located in the bathroom. These small improvements would make the guest experience even better

Perfect service. They upgraded room in a good way, which is very impressive.

Excellent stay. Great location. The staff was amazing. Definitely earned a customer for future visits to the city.

I’m a fan of this place. I like the clean and quiet atmosphere here. Staff is always great too.

Great place! Great stay!

Nice place, convenient…….