Country Inn & Suites by Radisson, Newport News South, VA

Never again! I arrived to a trash strewn parking lot. Sitting area adjacent to filthy front door was disgusting. Dirt. Trash and cigarette butts on the ground. Worn, dirty mat at entrance. Long check-in process. Stained, dirty carpets in corridors, elevator and room. Room door propped open with heavy desk. No towels or washcloths. Interior parts of fridge displaced or missing. FILTH on surface beside fridge. Hair in fridge. No lid or plastic bag for ice bucket. Glass tray missing from microwave. Some outlets working intermittently. Dirty exhaust in bathroom. Hair on bathroom floor. Sink stopper out of sink. Frayed, torn, limp drapes and shower curtains. No “do not disturb” placard for door. Coffee carafes in lobby area were dirty as were the spill pads in front of them. Surfaces in café area of lobby were unclean and in disrepair. Really loud heater in room. Dated, cheap furniture in living room area of room. The only good things I can say about this place is that the beds were clean and I didn’t see any bugs. Manager was not available on day of check in, check out or Two days after by phone. This place is a disgrace! One staff person was mildly responsive on dsy of check in. He brought towels and bag for ice bucket. Then forgot about me. Check out staff was friendly as was another when I called. Thank goodness I only had to stay there one night. I was unable to find accommodations anywhere else. I have filed complaints with both Radisson and on-site Country inn manager.

An older hotel.. suitable for maybe one night...

Room wasn’t clean at all tissue around the beds half way drinks behind the bed and under the table stick disgusting carpet

We stayed at this hotel in June 2025, and apart from a really awful odor in our room, it was okay so we booked it again this year (for one night). This time, the room was not fully cleaned, had some serious maintenance issues, didn’t have enough bedding or towels for the 3 people for whom we booked the room, and, worst of all, had a broken A/C causing the temperature in the room to be 80 degrees! We immediately called for assistance with the A/C, and the fellow who came to the room fiddled a bit with the thermostat and then told us it was broken. When we asked to be moved to a different room, he said there were none available. We explained that one of us was seriously sensitive to undue heat, and that we would unable to stay in the room without cooling. We asked if he would get it repaired, and he said that was not possible because it was Friday afternoon and he’d not be able to get service that quickly. Only then did we notice that there was a box fan in the room, I.e., they KNEW the A/C was broken and had done nothing about it! We requested a refund, and he said his manager would have to make that decision. DO NOT BOOK THIS HOTEL. (We left immediately and booked a room at a nearby Marriott.)

Poor cleaning of the room was handed dirty towels with black grease all over them dirty beds dirty and stains on floors and bed ha e pictures also

The rooms have filthy carpet and bathroom sink and tub had poor drainage. The windows on the building are filthy. Luggage carriers are old and dilapidated, filthy.

Property was a mess on all levels.

Nothing! The hotel smells like mold! The rugs are GROSS! The pool was dirty towels everywhere no clean towels also smelt horrible.. also breakfast was a joke! They ran out of milk and no employees to be able to get more! Eggs were watery NOTHING to drink besides coffee! Also very dirty! We had dirty towels in our room and old food sitting in the microwave that smelled like Death! I was ready to ask for a refund but sadly had somewhere to be in the am and didn’t have enough time!

Overall, the room was spacious pretty clean. But the whole hotel needs maintenance, and there was a lot of cracks and broken areas in the room. The TV have issues not a lot of channels. Options All of the cracks and the floor in the bathroom, broken towels.We first got there, he was washing tail.So we didn't have any towels in our room

Nothing Everything

The staff.person behind the desk was very friendly. The bathtub was moldy, the whole hallway smelled of mold, and there were various hairs inside of the tub that did not belong to me.

Nothing It was absolutely not a 3 of 5. That is exceptionally misleading. This hotel should be rated a 1 or a 1.5 at best.

Location rooms Elevators, rugs need cleaning and elevator walls

The beds were comfortable and the room was perfect temperature. There were stains on the carpet, the lamps, damaged trim

Roach infested

The bathroom

Everything was excellent

The check-in staff was very nice and helpful. Our room was nice and clean, very big. The refrigerator was nice and cold ! I had called a couple of days prior to my arrival about trying to get some kind of disability accommodations but was told I would be charged a penalty fee so I told them to forget it, but when I got to my room it did have disability accommodations so that was great ! My only real concern was that we went out to dinner and came back and I had to use the restroom so I get out my room key and the bathroom was trashed ! This was the bathroom in the lobby. There was no toilet paper and someone had shoved brown paper towels down the toilet in the handicap stall. I just happened to have some tissues in my purse. That was my only issue. I didn’t get to stay for breakfast as I was having a procedure done at the hospital at 6:00am. I would definitely stay here again.

everything nothing