Holiday Inn Express & Suites Norfolk by IHG

Always a welcoming experience when we stay at this hotel. Staff is always friendly and helpful. Property is clean and well maintained. They go above and beyond for their guests! I would recommend this hotel to anyone.

Hotel not clean.Weird ppl hanging out outside next to folks cars.Bedbugs crawling on the walls of room-we left within minutes. No front desk staff available and check-in is done at a kiosk with a person on the screen. Privacy issues with check-in process.

Exceptional

Superb

Room was clean and breakfast was good. The hot tub was not available and thought the pool water was not that warm.

The hot tub was not available and thought the pool water was not that warm.

The hot breakfast is amazing! Highly recommend this hotel - am never disappointed when I stay here.

Exceptional

Cleanliness, breakfast variety Little spendy

Little spendy

Upon check in, we were warmly greeted. The entire process was pleasant and efficiently completed. We were offered bottles of water and given all vital information needed. Breakfast was hot and delicious and the service staff was incredibly helpful. We were in town for a soccer tournament, and the staff were genuinely interested in our games results. We thoroughly enjoyed our stay in this impeccably maintained hotel.

After getting to our room, we noticed that the glass door/window was broken and had been taped up. I immediately went to the front desk to report it, and they told me they were already aware of the issue. It was very disappointing to learn that the hotel knew about the broken window and still assigned us that room, especially since I had informed them when making the reservation that we were traveling with children. I expected a safe and properly maintained room for my family.

We made our reservation before our stay and specifically requested a room on the main level. When we arrived late, we were informed that the main-level room was not ready yet, so we were placed on the 3rd floor instead. After getting to our room, we noticed that the glass door/window was broken and had been taped up. I immediately went to the front desk to report it, and they told me they were already aware of the issue. It was very disappointing to learn that the hotel knew about the broken window and still assigned us that room, especially since I had informed them when making the reservation that we were traveling with children. I expected a safe and properly maintained room for my family.

Clean, professional, and pleasant as always.

Great overall experience!

Very nice hotel with friendly staff. The man at the desk was a veteran, as is my husband. He told us that the local VFW was among the best places in town for dinner, and we happened to be there on “taco night.” The food and camaraderie were very nice. The breakfast was the usual eggs, bacon and sausage.

Booking.com price was wrong. They charged my company more then booking had stated. The big reason I don't like using other parties. To book is issues with price and stay.

The room was so spacious. It even had a sitting chair for one to use which is extremely nice after being in the vehicle for days and day. Most motels do NOT offer such a nice and comfortable sitting chair.

The location was easy to find. Also, had a Culvers in the parking lot for those cravings one can have! Price is a little higher than expected.

Great location All was good