Towneplace Suites By Marriott North Little Rock

The issues began immediately at check-in. We were given a ground floor accessible room with broken blinds on a window facing the parking lot. When I went to the front desk to request a room change, the manager insisted we had reserved an accessible room. He refused to move us, saying he couldn’t change the reservation since we had requested an accessible room through a third party. It wasn't until I produced my hard confirmation email proving I booked a standard room that he finally relented and moved us. The second room was riddled with maintenance issues that were completely overlooked by staff. The toilet seat was broken, a shelf in the closet was broken, and the thermostat failed to function properly. We ultimately chose not to contact maintenance because our interaction with the front desk left such a bad taste in our mouths. Two separate rooms with completely unaddressed maintenance problems is not a coincidence; it is a clear sign of poor management and a total lack of maintenance oversight. A manager should never misrepresent a customer's booking or refuse basic service. Avoid this location until they get their management and maintenance team in order. It used to be wonderful when new but is going downhill quickly.

The hair on the bathroom floor.

Comfortable room, hot water, cold AC, the amenities and the 24/7 coffee/tea options. The hair on the bathroom floor.

Clean room and the breakfast was good

Very nice hotel! Large clean room and comfortable bed.

Easily accessible from highway I liked everything!

Very clean and comfortable. There is a post office sorting warehouse right behind it and I could hear the trucks hooking up to the trailers early in the morning.

Exceptional

Clean, nicely updated, friendly staff

Exceptional

This hotel was great! I will be back

Exceptional

Room was great! Was really looking forward to getting a peaceful notes rest but unfortunately unknown to me there is a USPS distribution center RIGHT BEHIND the hotel…. All night long you can hear semi’s pulling in and out. On top of that, every time one would pull out they’d give a little beep on the horn to let you know they were heading on out. ALL NIGHT LONG. Couldn’t hardly get any sleep.

The staff was nice and the rooms were brand new! It was beautiful inside and out. Very clean and they had everything you could possibly or may have forgotten.

Exceptional

I really don't have any complaints everything was wonderful even the staff. The only complaint I may have and it's minor I kept seeing ants every so often and a hair on the sheets but that's it. Everything was wonderful

I love that it was at a safe location, very quiet and it made me feel very comfortable and safe I really don't have any complaints everything was wonderful even the staff. The only complaint I may have and it's minor I kept seeing ants every so often and a hair on the sheets but that's it. Everything was wonderful

The staff was outstanding, very courteous very professional check in was easy. The room was brand new, very clean and all the extra amenities we need.

Clean and safe rooms. The front desk representative, Chenelle, was exceptional! She was very professional, kind, and helpful!

Exceptional