Hilton Garden Inn Odessa

Check in clerk said we were lucky to have the recently renovated room, what a joke. The fridge squealed and leaked the whole time. I tried to call the desk from the phone in the room but it it broken. I go downstairs and tell the desk in person, and was told maintenance would switch it out ar 10pm, but we waited up until midnight without anybody coming to assist with this loud, leaking appliance right by the door and bed. Second, we paid for the 2and most expensive hotel in the area to have a little more peace dealing with stage 4 cancer mom in the local hospital and all night and day there is running and pounding through the halls and extreme laughing and fooling around at 5am, no staff keeping the place in order at all. I could get more rest at the Holiday Inn. Definitely go to the new exec hotel across the street.

There were ticks on our bed, need I say more

Great location, nice atmosphere and staff were exceptional.

Disappointed I always get the point for my stay this time the morning manager intentionally didn’t put the points when I checked in the person assured me when I checked in that my point is added to my profile, but he tempered with my night stay when I checked in the morning, I guess they have something to do with that third-party even though that it’s a company account and is Agreement between the third-party and us and it’s a paid customer so it should’ve been done right

The front desk kept in contact to see if we needed anything. The tv gave you access to streaming apps. You could sign into your Netflix account. It was just a pleasant 3 day stay.

At about 8:30 pm a nearby transformer exploded. We were with no electricity until 8:30 am the next morning. Not their fault, but we tried to sleep with no air conditioning, and the room temperature climbed all night. The night staff didn't have any more info than anybody else, about repairs or anything else. It was a miserable night. Would I stay there again? Probably, considering the nature of the incident, but it hurt to look across the street where things were fine while we cooked for 12 hours on our side.

Some construction was going on, in the Hotel, but did not inconvenience me.

Wish there had been a luggage rack to take your personal stuff to your room

If you are looking for a nice halfway point Hotel (not motel), this is the way to go. We very much needed some rest (at least 4-6 hours) from a 5 day Wedding Celebration. Well the bed snuggled me up and my sleep became 9 hours plus. Even when the construction started back that Monday morning (same floor) I never heard it inside or outside of my room, make the experience yours. There was some highway construction on JBS, but it was still worth it, PEACEFUL

Exceptional

Friendly staff, good location. I bit noisy due to construction. The room looked a bit dated. My room bath tub have green paint. And the light bulb have different color. 1 will be soft white and other will be daylight. Hilton hotel I stayed is always consistently using soft white bulbs.

I liked everything! Staff very professional and helpful, very clean, big rooms, quiet surroundings, convenient location. Thank you!

Good

It was a great hotel and Tom was very professional and welcoming.

Hotel was clean and staff was great.

I loved it N/a

N/a

Exceptional

Lack of customer assistance

Nothing. Booking.com reserved me at Odessa Texas instead of Odessa Florida. I tried to correct the issue immediately and was not helped in any way. Lack of customer assistance