Extended Stay America Select Suites - Oklahoma City - Bethany

Clean room, the staff was friendly and straight forward.

No

Exceptional

Disappointing

Absolutely nothing. This place is gross, smelly. Good luck trying to sleep. The lady in the front desk is unprofessional and rude.

Disappointing

We arrived at 10:45 pm, and the front desk was closed but had an after hours number. I called it about a dozen times. I also knocked loudly on the closed window. I asked two other guests if they knew another way to call the hotel staff on duty. Nothing. So we gave up and had to drive down the road and try our luck at another hotel. The other guests who tried to help said the front desk staff close up at 10 pm. So if you need to arrive after 10 pm, DO NOT BOOK THIS HOTEL!

It had a kitchenette Staff at front desk super rude. Cheaply put together

Bad

Not much of anything I rented the room then I went to Walmart and came back and the room that I rented was not clean it was nasty dirty no bed sheets looks like housekeeping just never cleaned it then I went into the office and he's like oh I'm sorry and gave me another room four stories up and it was not much better worst experience ever

I rented the room then I went to Walmart and came back and the room that I rented was not clean it was nasty dirty no bed sheets looks like housekeeping just never cleaned it then I went into the office and he's like oh I'm sorry and gave me another room four stories up and it was not much better worst experience ever

the exterior looked great untill you stepped into the room. first off the kitchenette with full fridge is very nice. most just have the mini fridge.and that's just about all the positive i can say. the floor was dirty your socks looked like you had worn them for a year. then the kitchenette didn't have any utensils nothing the hood light. stopped working and just was not clean. then i noticed black dots on and in the bed, floor, walls etc. i was told they were bed bugs. it was an experience not to be redone

Passable

The noise above me and the roaches

It was ok.. The noise above me and the roaches

Nice and clean

Passable

Every thing was good better than expected

Bad

No breakfast was offered. What I did like were the stove tops and full-size refrigerator in the room we were in. We were able to cook for ourselves and store our food in our room. Walking into the facility and the presence of someone smoking Marijuana was unbearable in the hallway. I had my children with me and them asking me what the smell was, I told them to ignore it. Also, upon checking in, having a team member at the hotel tell me when and when not to get supplies so as to not bother a certain woman (manager, I presume) who works in the office or she gets mad/upset. That was off-putting. I paid to stay here and seeing how my asking for things is an inconvenience to certain individuals makes me not want to even stay at this location again.