Hampton Inn Oklahoma City-Northwest

This person onboard me did not communicate properly . Very harsh.

The hotel is old, Elevator not working.

Despite these issues, the manager was very understanding and explained to us the issues the staff was dealing with to get their jobs done. I think corporate should truly award this manager with some recognition for going above and beyond the call of service. She was apologetic and polite and could truly use some perks. She cares about her guests and it shows. She could have been nasty and rude but she was not at all. I think the air conditioning and elevators need to be bumped to a high priority so this property and its staff are able to perform at their best for guests. Please know that I rarely write reviews but this time your team deserves their flowers for a job well done under less than desirable circumstances. Thanks in advance!! Feel Free to contact me if I can be of service.

Easy to get around town good food establishments place was clean knee organized. Staff was excellent.

Clean and friendly staff

Staff was VERY accommodating. Breakfast was very good. It was not the typical Hampton stay.

Enjoyed the stay comfortable beds, good breakfast

I was given a disability room, bo hot water until advised, pool just sad door hard to open, room stated daily room refresh nope, bed comfortable

Elevators were out, halls smelled musky, and the room was humid and grimy

Everything was good

You can tell the property is older. Lights out in several areas.

The bed was the most comfortable I have ever slept in in a hotel. The pillows were awesome and I had the best night sleep.

Elevator did not work hair dryer didn’t work

I do not recommend this place. A $100 hotel with a $50 dollar experience. Not clean, paint peeling, musky smell, A/C problems, plumbing problems and the are has a homeless problem.

Last at the counter was amazing but the elevators were broken and the room we booked was on the 5th floor. The pull out bed we had in our room wash broken they had to find us bedding for the couch bed because they had all of it stolen. Management should have informed us about these things before after the reservation was made so we had enough time to change hotels

I only stayed for one night and probably would not book there again. The hotel is very dated...needs a serious upgrade. The staff was attentive and friendly. My room was ok. Beds were comfortable. Elevators were not working at all. The pool/area was not very clean and it was hot...no air circulating. Breakfast was ok.

When I arrived at the hotel around 9:30 p.m. the lady at the front desk was very kind but told me all the elevators were broke she been trying to call but she didn't have my number my room was on the second floor which meant stairs they they did not offer any kind of credit or reduction just said take it or leave it8 Cool room

It was close to my Doctors Appointment. Just an older Hotel: once they get the Elevators working would be OK.

The elevators were out of order. The breakfast was terrible.

Where do I stay? We had to change rooms 2-3 due to the sofa sleeper being broke. Every TV in the hotel was out of order and the elevators barely worked. Four flights of stairs had our knees buckling. The BEST thing about the hotel was the AMAZING STAFF!! From the overnight staff to the swing shift to day shift from the front desk to the maintenance!! They were the highlight of the show!! THANK YOU FOR ALL YOU DO STAFF!!!