SureStay Hotel by Best Western Oklahoma City West

No stable network to make calls Floors looked dirty and old Everything sucks!

Stuff in our room didn’t work

Cant even really call it a breakfast... cereal & muffins thats it

We liked the location right off the interstate and near all the fine dining facilities! The bathroom was very small and The door would not close properly. The breakfast was fine, but the carton of milk was sour and we asked for a new gallon and that one was perfect! Our group of 11 people were quite satisfied for the price. We all were safe with our surroundings. The sour milk in the morning, and there were no scrambled eggs or sausages.

Requested a room in the across the ASCO building and got out on the other side. Front desk was rude.

All of it

Aire tenía polvo en algunas áreas la sábana estaba sucia

I booked online after seeing reviews for this place were decent. Upon arrival, the first thing I noticed was how run down this place looked from the outside. I should have left after seeing the kind of people that occupied this place, but I thought that it would be manageable. The first front desk person I spoke to was a girl who was nice enough, it was a quick check in. They ask for a $40 refundable deposit upon check in, taking my stay from $57 to $97. Upon pulling around to my room, there were tons of people hanging around and being incredibly loud on the staircase. I read a lot about permanent residents here, I assume that's what they were seeing as they were comfortable enough to block the stairwell. The room was off-putting to say the least. No table, just a lone chair and two out of three lights worked. Fan on the AC unit was unbearably loud and the walls were filthy. One pillowcase had a mysterious stain on it and so did one of the towels I was given. On top of this, the door barely locked and in the hour I was there, it was yanked on twice. The "curtain" barely covered the window. The bathroom was the one saving grace as it was up to date and clean from what I could tell. Between the loud AC, the unruly people outside, and the cleanliness I decided it was time to pack up and leave a whole hour into my stay. The older man who checked me out was unfriendly and unfazed with me up and leaving.

Decent overall A little sparse on furniture/decor, dark location

Clean, friendly, - much nicer than expected based on price Should show you need a deposit on site

I was double charged for the room. It was paid before I checked in and the guy charged me again for the same room. He said it would go back on my card but hasn’t. Don’t stay here. They try to rip you off and place was not a nice place

Clean Room, beds

Nothing good

Love the shampoo and conditioner they have but floors and bathrooms not the cleanest

Clean room, no waters, but that’s ok. Worth the price.

Clean nice and quiet

The front staff The breakfast was only toast and orange juice that looked like it was days old and muffins. There was cereal but, Nope The housekeeping staff was a miss for me. No one spoke English, so communicating with them was challenging. They didnt clean well at all. Before I mentioned to the front staff, they completely DID NOT clean the bathroom(imagine what you would). Even after mentioning it to the front staff, they still didnt come back. The shower and tge shower curtain looked dirty even more so once it got wet, dingy yellow. I slept on my blanket and under my comforter. I refuse to sleep in or under the covers. Those even looked dingy. The microwave was rusted! The refrigerator was not clean. The room with the ONE washer and ONE dryer was filthy. It seems they never clean those or the room. I was not about to get ice from there. My OCD was at an all time high. While I was sitting in my car, I literally watched a housekeeper use a towel over the mop to mop a room THEN used that same towel over the mop to clean the outside ground AND wipe the ac down on the outside! ??? thank God I NEVER used the towels or the rags on my body! The staf was nice but in my opinion, when an Indian person owns these low budget hotels they do not pur any effort into making them clean as their home! The bed was very uncomfortable for me. Felt like I was sleeping on a box

I liked the reception staff. They were kind and accommodating. The breakfast was only toast and orange juice that looked like it was days old and muffins. There was cereal but, Nope The housekeeping staff was a miss for me. No one spoke English, so communicating with them was challenging. They didnt clean well at all. Before I mentioned to the front staff, they completely DID NOT clean the bathroom(imagine what you would). Even after mentioning it to the front staff, they still didnt come back. The shower and tge shower curtain looked dirty even more so once it got wet, dingy yellow. I slept on my blanket and under my comforter. I refuse to sleep in or under the covers. Those even looked dingy. The microwave was rusted! The refrigerator was not clean. The room with the ONE washer and ONE dryer was filthy. It seems they never clean those or the room. I was not about to get ice from there. My OCD was at an all time high. While I was sitting in my car, I literally watched a housekeeper use a towel over the mop to mop a room THEN used that same towel over the mop to clean the outside ground AND wipe the ac down on the outside! ??? thank God I NEVER used the towels or the rags on my body! The staf was nice but in my opinion, when an Indian person owns these low budget hotels they do not pur any effort into making them clean as their home! The bed was very uncomfortable for me. Felt like I was sleeping on a box

Our room smelled like pot very strong. Other then that very pleased with price and room

Our stay was okay for someone who was staying for one night. We had to request more wash cloths and towels, but that seems to be the norm at every hotel we stayed at on this trip. They were out of wash cloths and gave us hand towels to use in place of them. How does a hotel run out of wash cloths?? Breakfast was nothing spectacular. I have had better.